“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare
What You Will Do to Change Lives
The Director of Revenue Cycle Management works with the Vice President of Revenue Cycle to proactively achieve company financial goals and strategic priorities. This individual must have a thorough understanding of the entire revenue cycle process and provide leadership as well as partner with other leaders within the organization. The Director RCM will drive performance improvement and revenue enhancement opportunities, and as a subject matter expert they will assist in providing strategy, decision support, organizational planning, and operational leadership to optimize productivity, quality, and overall company revenue. The Director of RCM will provide direct supervision to the Billing Managers in their assigned regions.
Shifts Available:
Full-Time | DAYS | Shifts: 8:00 AM - 5:00 PM | Days: Monday - Friday
Expected starting wage range is $134,060.10 - $155,567.54. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
What You Bring to the Table (Must Have)
- Bachelor’s degree in business, accounting or healthcare or equivalent experience; including two (2) years of college level accounting course work or accounting experience in aging reconciliations and auditing, and command of basic accounting functions
- Eight (8) years of billing and collection experience with five (5) years of management responsibilities in a billing environment for a large physician practice, hospital, or medical background
- Five (5) years of successful staff management experience with proven ability to train, coach, performance improvement and provide disciplinary action
- Detailed knowledge of Medicare, Medicaid and commercial insurance billing and collections, preferably in a psychiatric hospital or skilled medical facility environment
- Proven leadership and management skills with the ability to make decisions in a fast paced, multi-faceted environment while simultaneously motivate, mentor and supervise a Revenue Cycle Management team to success
- Superior knowledge and experience in full revenue cycle, from admission to collections
- Proven ability to develop and implement revenue cycle workflows, key performance indicators, service level agreements, and policies and procedures
- Experience with analyzing, interpreting and implementing payer contracts with complex reimbursement structures, including cost reimbursement, income statement/line item billing as well as capitated agreements
- Thorough understanding of medical billing, collections, write-offs, payment posting, audits, and of local and federal payer regulations
- Ability to drive strategic initiatives, strategic planning and process improvement
- Ability to gather and analyze key information and determine an appropriate course of action and implement the plan successfully
- Goal driven with the ability to manage multiple priorities with a high level of detail
- Strong working knowledge of Windows, MS Word, MS Excel, MS PowerPoint and various revenue and EMR software.
- Must be at least 18 years of age
- All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
What’s In It For You*
- Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
- Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for NOC Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend NOC Shift)
- Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship
- Online University Tuition Discount and Company Scholarships
- Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
- For more information visit: https://www.telecarecorp.com/benefits
Join Our Compassionate Team
Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.
EOE AA M/F/V/Disability
*May vary by location and position type
Full Job Description will be provided if selected for an interview.
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in business, accounting, or healthcare, with two years of college-level accounting coursework or accounting experience in aging reconciliations and auditing
- Eight years of billing and collection experience, including five years of management responsibility in a billing environment for a large physician practice, hospital, or medical organization
- Five years of successful staff management experience, including training, coaching, performance improvement, and disciplinary action
- Detailed knowledge of Medicare, Medicaid, and commercial insurance billing and collections
- Leadership and management skills with the ability to motivate, mentor, and supervise a revenue cycle management team
- Superior knowledge and experience across the full revenue cycle, from admission through collections
- Experience developing and implementing revenue cycle workflows, key performance indicators, service level agreements, and policies and procedures
- Experience analyzing, interpreting, and implementing payer contracts with complex reimbursement structures, including cost reimbursement, income statement or line-item billing, and capitated agreements
- Thorough understanding of medical billing, collections, write-offs, payment posting, audits, and local and federal payer regulations
- Ability to drive strategic initiatives, strategic planning, and process improvement
- Ability to gather and analyze information, determine appropriate action, and successfully implement plans
- Ability to manage multiple priorities with strong attention to detail
- Strong working knowledge of Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and revenue and EMR software
- Must be at least 18 years of age
- Successful completion of applicable post-offer physical examination, two-step PPD tuberculosis test, criminal background clearance, excluded-party sanctions check, and degree or license verification
Telecare Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Telecare Corporation and has not been reviewed or approved by Telecare Corporation.
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Equity Value & Accessibility — Employee ownership via an ESOP grants eligible staff shares at no cost, making equity participation straightforward and built into total rewards. Program information highlights that this enables employees to share in the company’s financial growth.
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Retirement Support — A 401(k) program includes an automatic company contribution for eligible employees after one year of service. Together with the ESOP for eligible groups, this signals a strong emphasis on long‑term financial support.
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Leave & Time Off Breadth — Paid Days Leave increases with tenure and is complemented by paid holidays, jury duty, and bereavement leave. Leave can be used for vacation, sick time, or personal matters, broadening practical flexibility.
Telecare Corporation Insights
What We Do
Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs.
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