Director of Renewal Operations

Job Description:

We are Omnissa! 
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual  Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
 

What is the opportunity?:
We are seeking a strategic and operationally minded Director of Renewal Operations to lead and optimize our global renewal motion. This role will be responsible for designing and executing scalable processes, systems, and analytics that drive retention, reduce churn, and maximize customer lifetime value. You will partner cross-functionally with Sales, Renewal Reps, Revenue Operations GEO leads, Customer Success, Finance, and Product to ensure a seamless and predictable renewal experience. Here’s more:

• Renewal Strategy & Execution: Own the end-to-end renewal operations strategy, including forecasting, pipeline management, and process optimization.
• Process Design & Optimization: Build and refine workflows that support timely, accurate, and efficient renewals across all customer segments.
• Quota & Compensation Alignment: Partner with Revenue Operations and Finance to define renewal quotas, territories, and incentive structures for AEs and renewal reps.
• Systems & Tooling: Drive automation and system improvements in Salesforce and other GTM tools to support renewal workflows, reporting, and alerts.
• Analytics & Forecasting: Develop dashboards and reporting to track renewal performance, churn trends, and forecast accuracy. Provide insights into executive leadership.
• Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance to align on renewal policies, pricing, and customer communications.
• Team Leadership: Lead and mentor a renewal operations team member, fostering a culture of accountability, innovation, and continuous improvement.

What will you bring to Omnissa? (List required / preferred skills)
 

• 8+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with at least 5 years focused on renewals.
• Proven track record of building and scaling renewal processes in a SaaS or recurring revenue business.
• Deep expertise in Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.).
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and stakeholder management skills.
• Experience managing and mentoring high-performing teams in a matrixed organization
• Experience in a high-growth B2B SaaS environment preferred.
• Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred.

Location: Remote USA - East Coast
Education: Bachelor’s preferred, or equivalent combination of education and relevant professional experience.
 

The typical base salary for this role is between USD $136,250 - $227,050 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.
 
Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law.

This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.