About this role
Job Summary:The Regional Head of Workplace Operations will provide regional oversight to all offices operating within the Middle East Region. This position must ensure business needs are understood, and appropriate best value solutions are delivered to internal clients and stakeholders, while also ensuring that global/local/regional Workplace Operations policies, standards, and procedures are socialized and implemented within their location. Concurrently, this resource is expected to proactively identify opportunities for change and develop business cases for implementation.
- Delivery of Workplace Operations: To work with stakeholders and internal clients in the development, management, and implementation of strategic Global/ Regional/ Local Initiatives for Middle East. The resource should be proficient in management of facilities, events, catering & front of the house.
- Collaboration with Local/ Regional Functions: Work with Local and Regional functional leads to ensure programs and projects are successfully delivered and implemented. On a day-to-day basis, partner with Local/ Regional functions to deliver exceptional service to internal clients and stakeholders. This includes, but is not limited to local, practical resolution of issues based on an agreed collaborative model; escalation for resolution when necessary; and support of functional resolution.
- Team Leadership and People Development: Is responsible for driving a high-performance culture; leading and developing a One-BlackRock focused site team (including but not limited to full time & outsourced vendor staff), exemplifying BlackRock, and Workplace Experience core principles. This individual will build and manage an inclusive & diverse team grounded in BlackRock’s principles, with responsibility for developing direct reports. Serve as a local people leader, responsible for supporting employees in their professional development and serving as the local lead during cyclical HR related activities (e.g. performance reviews, compensation, training, etc.)
- Financial and Risk Management: Must focus on operational, financial, and reputational risk, managing activities to meet defined metrics. Provide consistent oversight and management of established financial objectives. Lead the development of annual site budgets to achieve financial targets and provide supervision to ensure targets are met.
- Functional Coordination: Must be able to work cross functionally with larger Enterprise Services to deliver a resilient, secure & safe working environment to our internal clients
- Vendor Management: Is responsible for developing and maintaining supplier relationships, for their location/ region. Additionally, is responsible for escalating functional supplier issues appropriately, in a timely manner. Is expected to participate in supplier QBRs (or other regular contract reviews); and is further expected to monitor performance against contract terms, i.e., KPIs and SLAs.
- Projects and Program Management: Will support in overseeing local projects in collaboration with regional and global functional organizations.
- Sustainability: Is responsible for their site’s impact on the environment, supporting local activities as well as participating in global initiatives.
Specific skills
- Business management
- Demonstrated financial literacy
- Successful in developing, managing, and tracking budget performance
- Track record of managing/supporting sites independently
- Working knowledge of travel management issues
- Demonstrate working knowledge of projects, lease understanding
- Working knowledge to develop SOW, SLA & KPI’s
- Working knowledge of Health & Safety requirements
- Experience of working with Business Continuity and Corporate Security
- Excellent verbal and written communication skills in English
- Proficient in the use of computer applications, including IWMS, data analysis tools including spreadsheets for financial analysis, etc.
- High degree of organization and ability to manage multiple projects and tasks simultaneously
Competencies
- Should have at least 13-16 years of industry experience, at least 2 years should be of an independent site responsibility.
- Results Oriented: Must operate in time bound action plans in all areas of responsibility and must ensure that deliverables are met according to schedule.
- Leadership and Influencing skills: Must be comfortable working in a matrix organization, with a strong focus on collaboration combined with interpersonal skills and the ability to influence outcomes
- Strong emotional intelligence
Qualifications
- FMP or equivalent.
- Experience working within the Middle East region.
- Hotel Management/ Graduate University background preferred.
- Client service experience required.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
BlackRock Compensation & Benefits Highlights
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Retirement Support — The U.S. plan combines a 50% match on the first 8% of eligible pay you contribute with an additional 3–5% company retirement contribution, alongside an Employee Stock Purchase Plan. This structure is positioned as stronger than many large employers and stands out for long‑term savings in finance.
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Parental & Family Support — Paid parental leave includes at least 16 weeks at 100% for primary caregivers (and 4 weeks for non‑primary), with bereavement and miscarriage/stillbirth leave plus a flexible return‑to‑work transition. Family‑forming and caregiving resources include adoption support, fertility benefits, and back‑up child and elder care in some locations.
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Healthcare Strength — Offerings include comprehensive medical, dental, and vision plans, telemedicine, wellness incentives, gym discounts, EAP counseling, and free access to Calm. Some offices also provide onsite health services.
BlackRock Insights
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BlackRock has 25,000 employees across more than 100 offices in over 40 countries around the world.
