Search the 10 jobs at PPLSI

The Provider Success Manager at LegalShield is responsible for coaching and training law firms, monitoring performance metrics, resolving issues, and ensuring firms meet goals. This role requires effective communication and collaboration with internal and external teams to enhance member and attorney experiences, while also identifying improvement opportunities.

The Workforce Coordinator analyzes workload and staffing patterns using workforce management tools to support call center operations. They act as a central point of contact for staffing needs, troubleshoot technical issues, monitor staffing levels, and present analytical reports to management. They also maintain confidentiality regarding employee records and strive to meet service level obligations while minimizing labor costs.

The Support Specialist provides first-level technical support to end-users in the U.S. and Canada. Responsibilities include troubleshooting hardware and software issues, documenting solutions in a knowledge base, and collaborating with teams to enhance system reliability and performance. They engage in customer service, respond to technical requests, and help escalate complex problems when necessary.

The Account Manager will manage a portfolio of customers, focusing on building long-term relationships and ensuring customer satisfaction with services. Responsibilities include being the main point of contact, delivering timely service according to customer needs, and maintaining ongoing communication to meet customer demands.

The Reconciliation Consultant I is responsible for timely payment reconciliation and supporting group account holders. Duties include managing and recording payments, handling discrepancies, responding to inquiries, and maintaining communication with team members. The role requires effective organizational skills and the ability to work independently under supervision.

The Executive Assistant provides essential administrative support to the executive team, managing schedules, communication, travel arrangements, meetings, and documents to enhance organizational efficiency and effectiveness.

The Senior Software Engineer will enhance the frontend of web applications using ReactJS, develop automated testing, troubleshoot issues, collaborate with diverse teams, and ensure quality standards are met throughout the project lifecycle.

The DevOps Engineer II designs and manages cloud-native and on-premise infrastructures, focusing on building scalable systems. Responsibilities include managing Kubernetes clusters, developing Helm charts, integrating AWS services, automating CI/CD pipelines, and enhancing security and optimization of platforms to facilitate application delivery.

The Software Engineer will work on developing frontend products for external customers using technologies like React and JavaScript. Responsibilities include implementing UI components, unit testing, engaging with team scrums, tracking bugs, and improving the quality of software products through collaboration.

The Program Manager II oversees the planning and execution of software development and IT operations projects. They coordinate with cross-functional teams to ensure projects meet business objectives and are delivered on time and within budget, while managing scope, risks, and stakeholder communications effectively.