Search the 11 jobs at PPLSI

The Workforce Coordinator analyzes workload and staffing patterns using workforce management tools to support call center operations. They act as a central point of contact for staffing needs, troubleshoot technical issues, monitor staffing levels, and present analytical reports to management. They also maintain confidentiality regarding employee records and strive to meet service level obligations while minimizing labor costs.

The Support Specialist provides first-level technical support to end-users in the U.S. and Canada. Responsibilities include troubleshooting hardware and software issues, documenting solutions in a knowledge base, and collaborating with teams to enhance system reliability and performance. They engage in customer service, respond to technical requests, and help escalate complex problems when necessary.

The Regional Account Manager I manages relationships with new and existing groups, ensuring customer satisfaction and quality task execution. Responsibilities include managing LegalShield group accounts, handling inquiries, and providing internal support while meeting deadlines and maintaining organization.

The Account Manager will manage a portfolio of customers, focusing on building long-term relationships and ensuring customer satisfaction with services. Responsibilities include being the main point of contact, delivering timely service according to customer needs, and maintaining ongoing communication to meet customer demands.

The Reconciliation Consultant I is responsible for timely payment reconciliation and supporting group account holders. Duties include managing and recording payments, handling discrepancies, responding to inquiries, and maintaining communication with team members. The role requires effective organizational skills and the ability to work independently under supervision.

The Invoicing and Reconciliation Manager oversees invoicing, payment collection, and account reconciliation for the Business Solutions group. Responsibilities include managing team performance, developing strategies to improve invoicing and collection processes, and resolving discrepancies. The role requires exceptional organizational skills, attention to detail, and the ability to motivate employees.

The Executive Assistant provides essential administrative support to the executive team, managing schedules, communication, travel arrangements, meetings, and documents to enhance organizational efficiency and effectiveness.

The Senior Data Engineer develops and manages data pipelines, ELT processes, and data storage solutions to ensure data quality and availability. They collaborate with teams to leverage data effectively for business outcomes and contribute to architectural and design decisions, mentoring junior team members while working on complex systems independently.

The Senior Software Engineer will enhance the frontend of web applications using ReactJS, develop automated testing, troubleshoot issues, collaborate with diverse teams, and ensure quality standards are met throughout the project lifecycle.

The DevOps Engineer II designs and manages cloud-native and on-premise infrastructures, focusing on building scalable systems. Responsibilities include managing Kubernetes clusters, developing Helm charts, integrating AWS services, automating CI/CD pipelines, and enhancing security and optimization of platforms to facilitate application delivery.

The Data Engineer II will develop and maintain data pipelines, implement ELT processes, and ensure data quality. The role involves collaboration with various teams to design data products and optimize queries for performance while modernizing the data pipeline platform.