Director, Program Management

Responsible for the development and execution of change management strategies and plans that support the delivery of key Advise & Wealth Management (AWM) initiatives impacting field members (AAG, AFIG, AFG). Influence at all levels of the organization to align on the optimal implementation approach to ensure business objectives are achieved. Lead cross functional team to ensure initiative goals and outcomes are achieved and field members are prepared to adopt the change with minimal disruption to their business.

Key Responsibilities

• Lead the end-to-end change management for significant projects and programs that impact advisors and their practices, from strategic approach ad execution planning through roll out to post roll out transition. Collaborate and partner with key business and field leaders to understand the change and associated field impact to develop and align on implementation approach and timing. Follow and apply field implementation proven processes and guiding principles.
• Lead cross-functional team (business, communications, learning and development, coaching, support) through development of a national rollout plan that will prepare field members to adopt the change. Plan will include specific implementation tactics, metrics that will be tracked and assessed, the implementation timeline, and support approach. Influence at all levels of the organization to ensure appropriate strategy and plan are created to meet business objectives. 
• Lead Implementation Manager in development and execution of a test plan to confirm end-to-end change management approach. Adjust plan based on learnings prior to rolling out nationally. Oversee post-implementation review. 
• Work collaboratively with business owners, field and corporate partners, and support teams throughout the project.  Maintain on-going and frequent reporting of key field implementation metrics, risks, issues, and dependencies. Drive completion of follow-up items to ensure uptake and results are achieved.
• Ensure ongoing and frequent reporting of field implementation status and risks.

Required Qualifications

• Bachelors degree or equivalent (4 years).
• 7-10 years of relevant experience.
• 5+ years experience in planning and implementing initiatives. 

Preferred Qualifications

• Certifications Preferred: Change Management certification.
• Previous experience with successful rollouts to the Ameriprise field channels (AFG, AAG and AFIG).
• Experience in managing transformational initiatives. 
• Ability to navigate organization and work effectively across organizational boundaries. 
• Strong leadership, communication and relationship management skills.  
• Strong organizational, process and project management skills. 
• Previous experience working with the AWM organization.
• Ability to continue making progress when significant ambiguity exists within the work.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $128,400 - $173,300/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full time

Exempt

Technology

SERVD Service Delivery