Director of Program Delivery & Technology Enablement, Learning & Development

Director of Program Delivery & Technology Enablement, Learning & Development
Full-Time, Springfield, MA (Hybrid)
The Opportunity
As the Director of Program Delivery & Technology Enablement, you will lead the design and implementation of cutting-edge learning experiences that empower MassMutual employees to grow and thrive. You will operate in a dynamic, forward-thinking environment where innovation, collaboration, and impact are at the forefront. You will have high autonomy and influence, overseeing a team of learning and technology professionals, and will be responsible for shaping the future of learning through the integration of emerging technologies and data-driven strategies.
The Team
Our team consists of diverse roles all working to create industry-leading learning experiences. Key competencies include adaptability, creativity, and a strong commitment to continuous improvement. Each day we come to work willing to laugh and have fun! Driven by a passion for growth and development, our culture is agile, collaborative, and encourages curiosity and innovation every day. We work closely with stakeholders across the organization, from new hires to senior leaders, to meet evolving business needs. We are dedicated to blending cutting-edge technology with learning professionals to deliver the best solutions, ensuring our business thrives!
The Impact:

• Lead execution of Operations wide L&D programing, with a focus on digital experience, leadership development, and skills transformation.
• Develop and deliver an innovation learning technology roadmap, in partnership with enterprise L&D and Enterprise technology to keep Operations a step ahead of competitors, including AI, VR/AR, and adaptive learning platforms.
• Leverage creative capacity solutions to increase program offerings with a focus on risk mitigation.
• Collaborate and influence senior leaders to align learning strategies with business goals and workforce needs.

The Minimum Qualifications

• Bachelor's degree in IT, Learning Technologies, Instructional Design, or related field.
• 3+ years of IT, technology, or product owner experience
• 3+ years in a leadership role
• 3+ years experience implementing enterprise learning technologies and platforms.
• 3+ years experience leading cross-functional teams and managing large-scale projects
• 3+ years experience managing variable capacity strategies

The Ideal Qualifications

• Master's degree in IT, Learning Technologies, Instructional Design, or related field.
• Experience leading the deployment of AI-driven learning solutions, including VR/AR technologies and Learning Experience Platforms (LXPs), across the department to enhance engagement, personalization, and performance outcomes.
• Familiarity with agile methodologies and design thinking in program development.
• Strong communication, change management, and stakeholder engagement skills.
• Passion for innovation, inclusion, and continuous improvement in learning.

What to Expect as Part of MassMutual and the Team

• Regular meetings with Learning and Development Leaders
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary Range: $118,900-$156,000