Director, Professional Services, International

Description
Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Director, Professional Services, International to join our team. This is a hybrid opportunity based out of our Uxbridge, UK office.
Job Summary
The Director of Professional Services - International will lead and scale a 20-person services organization across EMEA and broader international markets, driving operational maturity and high performance. This role is responsible for building a scalable, commercially disciplined Professional Services function that delivers predictable bookings and billings, strong utilization, and industry-standard margins. Partnering closely with International Sales leadership, the Director will embed services into every transaction, strengthen a partner-led co-delivery model, and ensure delivery excellence that fuels revenue growth, customer retention, and expansion.
Duties and Responsibilities

• Define and execute the International Professional Services strategy aligned to company growth objectives.
• Evolve the organisational structure to ensure scalability, accountability, and high performance.
• Build leadership bench strength and foster a strong delivery-focused culture.
• Drive predictable services bookings and billings through close partnership with Sales.
• Establish rigorous forecasting, pipeline alignment, and capacity planning processes.
• Improve utilisation, margin performance, and financial discipline in collaboration with Finance.
• Embed Professional Services into the sales cycle to ensure accurate scoping and value positioning.
• Develop structured, repeatable service offerings to enhance scalability and predictability.
• Strengthen and formalise the 100% channel partner-led co-delivery model with clear governance and accountability.
• Ensure high-quality delivery, improved CSAT and Time-to-Value, and act as executive escalation point for strategic accounts.
• Other duties as assigned and required.

Required Qualifications

• Bachelor's degree in Business, Information Systems or related field.
• 10+ years' experience in professional services or related roles.
• 5+ years' experience managing and developing a team within enterprise software or mission-critical technology environments.
• Proven track record building and scaling regional or international services organizations.
• Demonstrated success improving utilization, forecasting accuracy, margin performance, and managing or influencing services P&L.
• Strong understanding of services bookings vs. billings dynamics and pipeline management.
• Experience operating in a partner-led or channel-centric go-to-market model.
• Ability to build tight interlock with Sales while maintaining delivery integrity and standards.
• Executive presence with a GM mindset, balancing growth, margin, and customer outcomes during transformation.
• Strategic and hands-on leader, experienced with PSA tools (e.g., Certinia/FinancialForce) and interested in leveraging AI and automation to enhance delivery models.
• Ability to legally travel internationally about 30% of the time.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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