Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
As the Director of Product at Hi Marley, you will be at the helm of our core claims SaaS business, leading a team that supports multiple engineering teams. This role is critical to driving platform growth and delivering products that enhance the experience for both adjusters and policyholders.
While insurance experience is valuable, what we care most about is your desire to improve the policyholder experience and your ability to oversee our core claims business. You'll excel if you're curious, driven, and able to balance strategy with hands-on execution. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.
What You’ll Do
- Lead Product Strategy: Own the product vision and strategy for Hi Marley’s core claims SaaS business. Define and drive the roadmap to ensure alignment with customer needs and business goals.
- Team Leadership: Manage and mentor a team of product managers, fostering a collaborative and high-performing environment. Work closely cross-functionally to ensure successful delivery and enablement of products to solve customer pain points.
- Customer Focus: Champion the voice of the customer, engaging with adjusters, policyholders and industry stakeholders to ensure our products solve real problems and create meaningful value.
- Cross-Functional Collaboration: Partner with engineering, design, marketing, and sales teams to ensure successful product launches and adoption. Facilitate communication and alignment across teams to drive results.
- Execution Excellence: Balance strategic initiatives with detailed execution, ensuring that projects are delivered on time, within scope, and with the highest quality.
- Innovation: Continuously explore new ideas and opportunities to enhance our product offerings. Stay informed about industry trends, emerging technologies, and competitive landscape.
What We’re Looking For
- Experience: 10+ years of product management experience
- Leadership: Proven experience in leading and growing product teams. A track record of successfully managing products in a SaaS or Insurance environment.
- Strategic & Detail-Oriented: Ability to think strategically while also being detail-oriented. Comfortable moving between big-picture thinking and hands-on execution.
- Curiosity & Drive: A curious mindset with a passion for learning and exploring new ideas. Self-driven and motivated to take ownership of challenges and drive results.
- Communication : Strong communication and facilitation skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
- Ability to Travel: Willingness to travel 10-15% of the time to engage directly with adjusters and understand their workflows firsthand.
Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:
- Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
- Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
- Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.
Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:
- Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Competitive salary and generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
What the Team is Saying
What We Do
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
