What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Reporting to the Managing Director, Product Solutions & Services, this role is accountable for defining and delivering the end-to-end product, technology, and operations strategy across assigned product portfolios within US & Bermuda and Programs & Solutions.The Director leads across multiple products and value streams, aligning business priorities with technology solutions and operational execution to drive speed to market, scalability, and customer experience outcomes. This role bridges strategy and execution—owning portfolio-level outcomes while ensuring disciplined delivery across Product Owners and Business Analysts.
Key Responsibilities
Product Strategy & Ownership
- Define and execute the product and operations strategy for assigned products, aligning to business objectives and market trends
- Own the multi-year product and capability roadmap, ensuring alignment with underwriting priorities, operational needs, and enterprise strategy
- Lead portfolio prioritization, investment planning, and tradeoff decisions, balancing value, risk, and capacity
- Ensure delivery of measurable business outcomes, including efficiency, growth, profitability, and customer experience
- Oversee the full product lifecycle (ideation, development, launch, optimization, and retirement)
Cross-Functional Leadership & Stakeholder Engagement
- Act as the primary point of accountability for aligning Product, Technology, Operations, and Business stakeholders across the portfolio
- Build and maintain strong relationships across underwriting, operations, marketing, IT, finance, and PMO
- Drive strategic stakeholder engagement, proactively identifying opportunities to improve product performance and operational efficiency
- Ensure alignment between business vision and delivery execution, connecting strategy to outcomes
Product, Technology & Architecture Alignment
- Ensure business and product needs are translated into scalable, integrated technology solutions, including APIs, portals, data, pricing, forms, and workflow capabilities
- Partner with Architecture and Technology leaders to define and advance the target-state architecture and modernization roadmap
- Drive standardization, reuse, and integration across systems and product lines
- Ensure solutions meet regulatory, compliance, and risk management requirements
Delivery, Operating Model & Governance
- Own and evolve the product delivery operating model, including agile practices, governance, and standards across teams
- Ensure alignment between portfolio strategy and team-level execution, connecting roadmaps to backlogs
- Lead delivery performance management, including prioritization, sequencing, capacity alignment, and dependency management
- Drive transparency across costs, benefits, timelines, risks, and quality, leveraging KPIs and OKRs
- Partner with PMO and Change Management to ensure effective intake, prioritization, and value realization
People Leadership & Capability Development
- Lead, manage, and develop a high-performing team of Product Owners and Business Analysts
- Build and scale product and BA capabilities, ensuring consistent practices, quality, and accountability
- Coach and mentor leaders to strengthen product thinking, agile delivery, and stakeholder engagement
- Foster a culture of ownership, collaboration, continuous improvement, and customer focus
Operations & Process Transformation
- Partner across Operations to ensure technology solutions are aligned to workflows, processes, and user experience
- Lead initiatives to improve efficiency, automation, and operational scalability
- Ensure strong integration of UAT, training, and adoption strategies to maximize business value
- Champion customer experience, leveraging data and feedback to continuously optimize outcomes
Competencies
- Deep knowledge of insurance operations and product ecosystems
- Strong strategic thinking, analytical, and financial acumen
- Proven ability to manage portfolio-level prioritization, tradeoffs, and delivery outcomes
- Demonstrated success leading cross-functional teams in matrixed environments
- Experience driving technology transformation and modernization initiatives
- Strong stakeholder influence, including engagement with senior leadership
- Excellent verbal and written communication skills
- Ability to operate effectively in a dynamic, fast-changing environment
Qualifications
- Bachelor’s degree required; advanced degree preferred
- 10–12+ years of experience in insurance product, technology, or operations leadership
- Experience leading multi-team delivery and transformation initiatives
- Agile, Lean, or product management certifications preferred
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who we are:
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to [email protected].
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the [email protected].
No agencies please.
Skills Required
- Bachelor's degree
- Advanced degree
- 10-12+ years experience in insurance product, technology, or operations leadership
- Experience leading multi-team delivery and transformation initiatives
- Deep knowledge of insurance operations and product ecosystems
- Proven ability to manage portfolio-level prioritization, tradeoffs, and delivery outcomes
- Experience driving technology transformation and modernization initiatives
- Experience leading and developing Product Owners and Business Analysts
- Strong strategic thinking, analytical, and financial acumen
- Agile, Lean, or product management certifications
- US work authorization (no visa sponsorship)
Markel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Markel and has not been reviewed or approved by Markel.
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Healthcare Strength — Comprehensive coverage includes medical, prescription, dental, vision, and telehealth, complemented by company-sponsored wellness programs and free fitness/mindfulness apps. Feedback suggests expanded mental-health resources and wellness incentives further enhance support.
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Retirement Support — Retirement offerings include 401(k) and other financial protections that can add meaningful long-term value. Feedback suggests strong company matching and retirement contributions are a notable part of the package.
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Leave & Time Off Breadth — A broad suite includes paid time off, corporate holidays, parental leave, hybrid work, volunteer time, and education support. Feedback suggests PTO accrual grows with tenure and can include an option to buy extra days.
Markel Insights
What We Do
At Markel, we believe in hard work, a zealous pursuit of excellence, and fairness in all our dealings. Markel Corporation (NYSE: MKL) is a global Fortune 500 company headquartered in Richmond, Virginia. We seek to be a leader in each of our pursuits, with insurance being our primary business. As a market leader for specialty insurance, reinsurance, and investment operations around the world, Markel embodies integrity, commitment, teamwork, and innovation in every day operations. We are encouraged to look for a better way to do things. Since our founding in 1930, we have sought to know our customers’ needs and to provide quality products and service. Markel specializes in providing coverage for hard-to-place risks for a variety of niche markets including: • Agricultural and equine risks • Reinsurance for large risk enterprises such as oil rigs • Event cancellation insurance for weddings, concerts, and sporting events • Inland marine coverage for fine art collections • Environmental pollution • Yachts, ATVs, and motorcycles At Markel we provide an atmosphere in which people can reach their personal potential. We are results-oriented, and we continually strive for a better way to do things. The Markel approach is one of spontaneity and flexibility. Markel helps employees balance work and social activities. Markel gives you the keys to success! Keeping an open mind and learning new skills allows our associates to stay ahead of the marketplace. Above all, we enjoy what we are doing. There is excitement here that comes from innovating, creating, striving for a better way, sharing success with others…winning. That is the Markel Style.
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