ABOUT THIS POSITION
The Director of Product Management is responsible for building great products and for making decisions that lead to highly useable software. This role will report directly to our Vice President of Product Management.WHAT YOU'LL DO
Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
Assisting Leadership Team in coordinating with all of operations, product, and technology to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
Working autonomously to manage the Internal product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases
Analyzing various product inputs, conducting product discovery, documenting customer requirements, designing solution architectures and developing the business case for new product development
Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors
Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
WHAT YOU'LL NEED
Passion for building remarkable products that enchant customers
You know how to execute and like to roll up your sleeves to get things done
You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
Problem solving skills; able to analyze a problem and design creative solutions
Attention to detail; extraordinary eye for usability and the customer experience
Excellent written communication skills; able to succinctly convey complex ideas through the written word
Great people skills; able to facilitate, negotiate and persuade stakeholders
Flexible and agile; able to rapidly adapt to changing situations and inputs
College Degree required; Business or Computer Science degree preferred
Strong work ethic
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- College degree
- Business or Computer Science degree
- Strong problem-solving skills and ability to design creative solutions
- Excellent written communication skills
- Ability to facilitate, negotiate, and persuade stakeholders
- Ability to adapt rapidly to changing situations and inputs
- Strong attention to detail and focus on usability and customer experience
- Ability to describe complex information clearly and thoroughly
- Strong work ethic
Waystar Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage is broad, with multiple plan choices and HSA support highlighted. Mental-health resources and wellness programs extend coverage beyond the basics.
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Parental & Family Support — Paid parental leave for maternity, paternity, and adoption is explicitly provided, alongside fertility and family‑planning support. Childcare benefits and a post‑parental return‑to‑work program further reinforce family coverage.
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Leave & Time Off Breadth — Generous PTO, paid holidays, and paid volunteer time off are consistently emphasized. Some roles use flexible or unlimited time off, adding additional latitude for time away.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
