Director, Product Management, Operate

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. 

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Background
Clioʼs suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving. The most recent evolution is the formation of Clioʼs Enterprise division which currently comprises Clio Operate (previously known as ShareDo) and vLex Vincent. We strongly believe that this consolidated set of products represents a category defining client proposition that can act as an enabler for “untethered growth” for our legal clients.

In order to achieve this vision we are building out our Product Management function and are looking for a Director, Product Management to lead the development and evolution of the platform together with being a key customer evangelist as we xpand into North America

This role will be performed from our NYC office in a hybrid setting twice per week.

What You Bring

● Entrepreneurial and ownership mentality: you care
about the details and are able to advocate for
change even in areas that arenʼt directly yours
Think deeply, act quickly.
● Crystal clear communication: you can distill deeply
complex and technical concepts into something our
customers and the rest of the business can
understand.
● Outcomes-focused: at every step in the product
development process, you are obsessing over how
to maximize impact for our customers and the
business.
● Customer-obsessed: you talk to customers all the
time (weekly, at least), and understand deeply how
they want to get their work done.
● Collaboration: youʼre a delightful and effective
collaborator with everyone in the business.
What You’ll Work On

Strategic Product Leadership
● Vision & Strategy: Craft and communicate a strategic vision
that aligns with company goals, influencing the multiple
product roadmaps to drive meaningful outcomes.
● Positioning: Leverage deep product knowledge and market
insights to anticipate shifts in customer needs, staying ahead
of competitors and creating distinctive solutions.
● Balancing Priorities: Recognized as a key decision-maker on
cross-functional projects, managing complex trade-offs to
prioritize high-impact initiatives that align with business
objectives.
● Product Culture: Develop frameworks that empower your
team to make data-informed product decisions and ensure a
consistent, high-quality user experience.
● Depth & Breadth: you will need to understand our customer
needs and then think deeply on how best to solve these
issues.

Product Development and Lifecycle Management
● Oversee the entire product lifecycle from ideation to launch.
● Use data and customer insights to track key metrics and
performance indicators, identifying opportunities for product
optimization and continuous improvement.
● Guide the Production of end user, configurator and developer
centric materials to assist our partners, clients and the general Clio
Enterprise community in better utilizing our platform
● Work alongside Prospectʼs to build their confidence and inform their
buying decisions
● Build and maintain strong relationships with Customers to
understand and translate their business needs into product
roadmap
● Collaborate closely with key internal stakeholders, including other
Clio product teams, to gather insights, feedback, and requirements
that inform product development and improvements.
● Build and maintain strong relationships with internal teams,
ensuring alignment across departments and effective
communication of product goals and milestones.
Your Experience
● Over 9 years of experience in product management roles within the tech industry, with a proven track record of managing and
enhancing complex software products or platforms.
● Experience designing & building technical products for volume usage
● AI is at the heart of your core work processes and the work processes you design for you customers
● Strong business and metrics focus.
● Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user
experience.
● Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design,
marketing, and sales teams.
● Excellent communication skills with the ability to influence others and drive product initiatives forward.

Bonus points if you have:
● Prior founder and entrepreneurial experience
● Legal experience
 

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.