The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
The American Express Enterprise Cloud Product team is responsible for defining and delivering a unified multi-cloud platform strategy across Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure. We build and manage cloud products that enable secure, scalable, and cost-efficient adoption of cloud capabilities across the enterprise.
ResponsibilitiesAs the Director Product Management – Platform services, you will define and lead the product vision, strategy, and roadmap for Amex’s multi-cloud platform spanning GCP, AWS, and Azure. You will partner closely with engineering, security, architecture, and FinOps teams to deliver platform capabilities that enable developer productivity, governance, and innovation at scale.
This role is critical in driving cloud adoption, standardization, and optimization across the enterprise by building customer-centric cloud products, establishing reusable patterns, and ensuring alignment with business and technology strategy.
- Define and own the product vision, strategy, and roadmap for enterprise cloud platforms across GCP, AWS, and Azure.
- Collaborate with security and risk teams to embed governance, compliance, and secure-by-design principles into cloud products.
- Lead cross-functional alignment across product, engineering, FinOps, and operations teams to deliver cohesive cloud experiences.
- Define and track product OKR’s, including adoption, developer experience, reliability, and cost efficiency metrics.
- Champion customer-centric design by gathering feedback from internal users (developers, platform teams, business units) and continuously improving cloud offerings.
- Drive cost optimization strategies across multi-cloud environments, working closely with FinOps teams.
- Stay ahead of industry trends in cloud, AI/ML, GenAI, and platform engineering to continuously evolve the product strategy.
- Build and mentor a high-performing product management team, fostering a culture of innovation, accountability, and continuous improvement.
Qualifications
- Bachelor’s or Master’s degree in computer science, engineering, business, or a related field.
- 15+ years of experience in product management, with at least 5+ years leading cloud platform or infrastructure products in large enterprises.
- Strong experience across major cloud providers (GCP, AWS, Azure) with a deep understanding of their core services and ecosystem.
- Proven track record of defining and delivering platform products that drive enterprise adoption and developer productivity.
- Experience with cloud governance, security, and compliance frameworks in regulated environments.
- Familiarity with DevOps practices, CI/CD, infrastructure as code, and platform engineering concepts.
- Strong understanding of FinOps principles and cloud cost management strategies.
- Excellent stakeholder management and communication skills, with the ability to influence senior leadership and drive alignment across organizations.
- Strong analytical mindset with the ability to define metrics, measure outcomes, and make data-driven decisions.
- Certifications such as AWS certified solutions architect, Google cloud professional architect, or Microsoft azure solutions architect are a plus.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's or Master's degree in computer science, engineering, business, or a related field.
- 15+ years of experience in product management, with at least 5+ years leading cloud platform or infrastructure products in large enterprises.
- Strong experience across major cloud providers (GCP, AWS, Azure) with a deep understanding of their core services and ecosystem.
- Proven track record of defining and delivering platform products that drive enterprise adoption and developer productivity.
- Experience with cloud governance, security, and compliance frameworks in regulated environments.
- Familiarity with DevOps practices, CI/CD, infrastructure as code, and platform engineering concepts.
- Strong understanding of FinOps principles and cloud cost management strategies.
- Excellent stakeholder management and communication skills, with the ability to influence senior leadership and drive alignment across organizations.
- Strong analytical mindset with the ability to define metrics, measure outcomes, and make data-driven decisions.
- Certifications such as AWS certified solutions architect, Google cloud professional architect, or Microsoft azure solutions architect.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
