.png){kind=logo}
As Flock continues to scale rapidly, expanding our post-sale customer operations through robust, modern technology is a top corporate priority. Scaling our Customer Success and Support ecosystems requires a strategic enterprise product partner to architect scalable platform infrastructure and integrate intelligent automation. You will lead our customer care platform execution, drive AI-assisted support frameworks, and engineer automated risk detection to empower our customer teams.
What You'll OwnLead end-to-end product execution, system architecture, and technical roadmaps for customer care, contact center, and customer success platforms.
Architect advanced automation capabilities, including AI-assisted support frameworks, chat-based auto-resolution engines, and automated Customer Success Manager lifecycles.
Integrate automated risk detection models and real-time call-to-action triggers directly into post-sale operational platforms.
Connect post-sale platforms to core business systems to ensure entitlement data, provisioning status, and contract records sync seamlessly without manual intervention.
Translate customer usage telemetry signals into structured data inputs that trigger real-time, actionable alerts for operational teams.
This isn't a traditional customer-facing or CS operations management role, you will focus on technical product management, platform architecture, and software builds.
This is not an isolated software project, you will partner daily with Support and Customer Success leadership to translate operational visions into scalable platform infrastructure.
This isn't a manual process management job, your core focus centers on eliminating manual data lookups by engineering agentic AI and automated workflows.
Proven track record leading product managers and managing technical enterprise platforms within post-sale customer lifecycle domains.
Hands-on experience architecting, implementing, or integrating AI-driven platform tools, including automated chat interfaces and natural language processing frameworks.
Operational familiarity with enterprise customer management stacks, specifically Salesforce Service Cloud and Gainsight, focusing on health scoring, playbooks, and automated triggers.
Demonstrated capability connecting customer success platforms to core business infrastructure and transforming usage telemetry into automated system behaviors.
Strong cross-functional partnership skills to map data handshakes, capture technical dependencies, and guide engineering partners toward stable builds.
In this role, you'll receive a starting salary between $200,000 and $250,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
Why FlockEvery community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.
Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.
Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email [email protected]; your information stays confidential and is used only to arrange the right accommodation for your interviews.
On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.
One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or [email protected]. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to [email protected].
Skills Required
- Proven track record leading product managers and managing technical enterprise post-sale platforms.
- Hands-on experience architecting, implementing, or integrating AI-driven platform tools, including automated chat interfaces and NLP frameworks.
- Operational familiarity with enterprise customer management stacks, specifically Salesforce Service Cloud and Gainsight (health scoring, playbooks, automated triggers).
- Demonstrated capability connecting customer success platforms to core business systems and transforming usage telemetry into automated behaviors.
- Strong cross-functional partnership skills to map data handshakes, capture technical dependencies, and guide engineering toward stable builds.
- Experience leading end-to-end product execution, system architecture, and technical roadmaps for customer care/contact center platforms.
Flock Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flock and has not been reviewed or approved by Flock.
-
Parental & Family Support — Day-one, fully paid 12 weeks for all parents plus an additional 6–8 weeks for birthing parents is paired with Maven support for fertility, adoption, and surrogacy. Several current postings also specify a lifetime family‑building benefit up to $50,000 and caregiver support resources.
-
Healthcare Strength — Employee medical, dental, and vision are described as fully paid in many roles, with company‑paid life and disability and an HSA match. Named access to Spring Health extends support for therapy, coaching, and related care.
-
Equity Value & Accessibility — Equity is provided to all employees—commonly ISOs with standard four‑year vesting—and dedicated Carta sessions offer 1:1 guidance on equity and taxes. This structure increases clarity around exercising and realizing potential value.
Flock Insights
What We Do
Every community deserves to be safe. Our mission is to build technology that protects privacy and reduces crime while earning trust from customers and society. Flock partners with cities, businesses, schools, and neighborhoods to protect where people live, work, and play. Our systems provide real-time awareness and collaboration across agencies and communities, creating safer places where residents and employees feel secure. By combining hardware, software, and a nationwide network, we deliver objective intelligence that helps solve crimes, accelerates investigations, deters future incidents, and protects civilians. We believe responsibly deployed technology can reduce crime, protect civil liberties, and strengthen community trust.
Why Work With Us
We’re a high-performance team fueled by optimism, urgency, and a shared belief that the hardest challenges are the ones worth taking on. You’ll be pushed to do the best work of your life, move fast, and consistently become 1% better every day. If you love hard work and making an impact, Flock could be a great fit.
Gallery
