Director, Product Management, Customer Acquisition and Engagement

Posted Yesterday
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Shanghai, Shanghai Municipality, Shanghai, CHN
Hybrid
Expert/Leader
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
We are a global technology company in the payments industry.
The Role
Develop and manage Mastercard’s rewards platform for local issuers across Greater China. Partner with global product teams on platform design, development, and implementation; identify loyalty best practices, business models, marketing tactics, and technologies; recommend marketplace strategies; and achieve budget, sales, margin, and program KPI goals.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Management, Customer Acquisition and Engagement
Overview
• Mastercard Loyalty Solution is a leading provider of loyalty and rewards services to financial institutions across the Asia Pacific region. Previously known as Pinpoint, with the Headquarters in Sydney, is Australia's leading rewards program manager, and as officially acquired by Mastercard Group and rebranded to Mastercard Loyalty Solutions, we are equipped with stronger penetration into the industry of financial institutions and a growing footprint across the region into key markets such as China, Hong Kong, India, Taiwan and Japan.
Role• Develop and manage the rewards platform product for local issuers • Work with global rewards product team on product design, development and implementation through global rewards platform• Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.• Make continual recommendations to the business model, ensuring it is relevant and responsive to the Greater China marketplace.• Achievement of budget & program KPI's/ goals including driving sales and managing margins.
All About You
• Bachelor's degree or above • Extensive experience in rewards/payment industry• Good communication skills• High energy level and goal oriented • Proven project management skills and attention to detail
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required

  • Bachelor's degree or higher
  • Extensive experience in the rewards or payments industry
  • Strong communication skills
  • High energy level and goal-oriented approach
  • Proven project management skills
  • Strong attention to detail

What the Team is Saying

Jenny
Mastercard

Mastercard Compensation & Benefits Highlights

  • Retirement Support Retirement plans are presented as best-in-class with a high company match on 401(k) or local equivalents. Career materials and U.S. postings consistently highlight retirement matching as a standout feature.
  • Leave & Time Off Breadth U.S. postings describe generous paid time off including vacation, personal days, holidays, sick/safe time, and additional bereavement leave. A hybrid policy and a limited “work from elsewhere” option further support time away.
  • Parental & Family Support Company pages state a global minimum of 16 weeks of paid new-parent leave across birth, adoption, and foster, plus family-building assistance where permitted. Mental-health resources and caregiving supports are also emphasized.

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The Company
HQ: Purchase, NY
38,800 Employees
Year Founded: 1966

What We Do

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Why Work With Us

We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.

Typical time on-site: 3 days a week
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