Director, Product (Home Services)

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

We are looking for a growth-minded product leader to define and deliver optimized
customer experiences across our Home Services portfolio. Home Services includes
verticals such as Internet, Home Security, Plumbing, HVAC, Solar, and more. This
role is responsible for managing growth across the entire funnel, from digital
acquisition to call center sales, where our agents close transactions on behalf of our
partners.
Our ideal candidate is a champion of the end user, bringing deep expertise in
agency-style execution to adhere to partner guidelines, while driving results across
digital and offline touchpoints. This person has a proven ability to collaborate with
sales leaders, optimize funnel performance, and deliver products and processes that
unlock growth for both customers and partners.

How You'll Contribute...

• Develop and evangelize product strategy and vision for the Home Services category, including verticals like Internet, Home Security, Plumbing, HVAC, and Solar.

• Lead and work cross-functionally with design, engineering, marketing, and sales leaders to optimize acquisition funnels and close rates across the end-to-end journey.

• Collaborate closely with call center operations to design and implement tools, processes, and workflows that improve agent effectiveness and customer outcomes.

• Drive outcomes by identifying conversion opportunities, optimizing handoffs between digital and sales, and creating seamless customer experiences.

• Apply structured methods to size opportunities and make data-informed prioritization decisions, ensuring investment aligns with the highest growth levers.

• Own and manage product KPIs across acquisition, conversion, close rates, and retention, scaling successful initiatives and sunsetting underperforming ones.

• Champion the voice of the customer—understanding household decision-making, service pain points, and partner requirements to inform product roadmaps.

• Build strong partner relationships by aligning roadmaps to partner guidelines and regulatory requirements while delivering innovative growth solutions.

• Foster a culture of experimentation, measurement, and iteration through A/B testing, funnel optimization, and agent performance analytics.

What We're Looking For...

• 8+ years of product management experience with a strong focus on Home Services or related industries.

• Proven success driving growth across multi-channel funnels, including digital acquisition and call center sales environments.

• Experience collaborating with sales leadership to design tools and processes that improve close rates and customer satisfaction.

• Agency or partner management experience, with a deep understanding of adhering to partner guidelines and relationship management.

• Strong expertise in opportunity sizing, prioritization frameworks, and ROI analysis to guide decision-making.

• Experiment-driven mindset with experience leveraging A/B testing, funnel analysis, and sales performance optimization.

• Pioneer of Agile product development methodologies such as Scrum or Kanban.

• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.

• Excellent communication skills with proven success in aligning and influencing executive stakeholders and external partners.

Life at Centerfield...

• This is a hybrid position, and employees are expected to come into our Playa Vista, CA office every Tuesday, Wednesday & Thursday

• Competitive salary + semi-annual bonus

• Unlimited PTO – take a break when you need it!

• Industry-leading medical, dental, and vision plans + generous parental leave

• 401(k) company match plan – fully vested on day 1

• Outside patio overlooking Playa Vista + cabanas, firepits & working grills

• Monthly happy hours, catered lunches + daily food trucks

• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

• Fully stocked kitchens with snacks & drinks

• Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)

• Free onsite gym + locker rooms

• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

• Monthly team outings (ball games, casino night, hikes, etc.)

• Career growth – we enjoy promoting from within!

  #LI-Hybrid

  #LI-CC1

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.