At Bilt, safety is part of the experience. We're looking for a Director of Physical Security Operations to lead operations across our seven-floor headquarters in NYC - blending thoughtful planning, modern systems, and hospitality-first service to ensure every employee, member, and guest feels confident and cared for.
This role is about designing thoughtful systems and environments that make people feel confident, supported, and able to focus on what matters - with safety and ease built into the fabric of the workplace.
In this role, you will...
- Oversee physical security operations for our 7-floor public and private office, with a focus on maintaining an environment that's secure, welcoming, and seamless.
- Lead the strategy and execution of all security systems and infrastructure - including access control, facial recognition, camera systems, and visitor management tools.
- Manage and elevate our third-party security team - from training and scheduling to overall tone and service - ensuring they operate with warmth, consistency, and a strong sense of presence.
- Partner with Workplace, IT, and Design teams to ensure security elements are thoughtfully integrated into both the physical space and daily operations.
- Own policies and protocols that support employee and visitor safety across regular workdays, VIP visits, and internal events.
- Proactively assess and evolve our safety posture, using technology, culture, and operational excellence to stay ahead of the curve.
In terms of qualifications, we're seeking:
- Have 7+ years of experience leading physical security in a high-touch environment - hospitality, tech, retail, or similar.
- Experience with security technology (think facial recognition; camera set ups) and experience being the liaison between security and IT.
- Have overseen large, multi-level office spaces or high-traffic public/private environments.
- Know how to use security systems and infrastructure not just to monitor, but to enable - creating smoother, smarter, more intuitive experiences.
- Are thoughtful about how physical security contributes to the broader employee and guest experience - from arrival to exit.
- Operate with calm, clarity, and strong communication.
- Take pride in delivering a consistent, elevated experience every day - from technology performance to team professionalism.
- Want to be part of a workplace that values culture, creativity, and best-in-class operations across every dimension.
Benefits:
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for a Director, Physical Security Operations is $130,000 - 175,000 and will be eligible for equity and an annual performance-based bonus.
What the Team is Saying
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What We Do
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live.
Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, pharmacy, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program.
In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.
While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
Why Work With Us
Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here, you'll shape the future of rewards programs while working in a high-impact, fast-paced startup environment. Join our collaborative culture, learn from industry experts, and grow your career while making a meaningful difference.
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We’re an in-person company where energy and collaboration fuel our creativity, agility, and speed. With most of our team in the office 4-5 days a week, we create an environment that sparks new ideas and drives our momentum forward.
