Director, Philippines, Guam, Northern Mariana, and Palau – Taguig City, Philippines
Are you passionate about strategic planning, operational excellence, and financial performance, with a particular focus on digital transformation, cross-border payments, and customer experience? Join a global leader in cross-border money movement as Director for the Philippines, Guam, Northern Mariana, and Palau.
Western Union powers your pursuit.
As Director, you will play a key role in building the future of financial inclusion, delivering cutting-edge digital products, expanding our omni-channel presence, and fostering trusted relationships with customers and partners. Reporting to regional leadership, this role requires a visionary leader who can seamlessly blend strategy with execution, ensuring that our products and services meet the evolving needs of customers and partners alike.
Role Responsibilities
- Lead the development and execution of a strategic roadmap to increase market share, grow revenue, and drive sustainable profitability across all channels.
- Spearhead the launch of groundbreaking digital products and services while optimizing existing solutions for inbound and outbound remittances.
- Create seamless customer experiences by integrating online and offline platforms, ensuring we remain at the forefront of cross-border payments.
- Manage the P&L with precision, ensuring strong revenue growth, effective cost management, and profitability.
- Collaborate with financial institutions, regulatory bodies, and technology providers to enhance offerings and market presence.
- Deepen engagement with key stakeholders and clients by delivering value-driven solutions and exceptional service.
- Implement best practices in efficiency, compliance, and risk management while driving alignment with global strategies.
- Mentor and lead cross-functional teams to achieve ambitious goals, fostering innovation and collaboration.
Role Requirements
- Proven Leadership Experience: At least 10 to 15 years in senior management roles, with expertise in digital products, financial platforms, or payments.
- Demonstrated success in driving digital innovation, launching new products, and achieving market expansion.
- Passion for delivering exceptional customer experiences across digital and physical channels.
- Strong financial acumen, with the ability to analyze market trends and performance metrics to make data-driven decisions.
- Ability to navigate change, embrace technology, and drive growth in complex and fast-evolving markets.
- Capable of influencing stakeholders at all levels, building relationships, and inspiring teams.
- Deep understanding of the technologies shaping cross-border payments and digital ecosystems.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Philippines specific benefits include:
- Paid Sick Leave and Vacation Leave
- Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.
- Performance Incentive Program/ Performance Bonus
- Hybrid Working Arrangement
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
03-28-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Parental & Family Support — Parental leave, adoption assistance, and caregiver resources are described as core offerings, with global programs like tutoring access and family-building support. Scholarship opportunities and tools to find care further signal a family-friendly stance across multiple regions.
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Leave & Time Off Breadth — Paid time off spans categories such as vacation, sick, parental, caregiver, and military leave, with global materials emphasizing broad coverage. U.S. content also references flexible time off for exempt employees, underscoring breadth beyond standard vacation.
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Healthcare Strength — Medical coverage with multiple plan options, life and disability insurance, an assistance program, and wellness tools are consistently highlighted across benefits pages and postings. Risk insurance and mental-health resources are positioned as standard parts of the package.
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What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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