Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Role Overview
The Director, People Technology Services (PTS), is responsible for leading the delivery, operations, and continuous evolution of SIE’s core People systems landscape, including Workday, Greenhouse, Beeline, Absorb, and associated platforms.
Reporting to the Senior Director, People Technology Services, this role directs a broad functional area through multiple managers and is accountable for the performance, quality, and outcomes of People Technology services globally. The Director ensures reliable, secure, and high-quality delivery to People Operations, Talent Enablement, and business stakeholders, while translating enterprise and functional strategy into an executable and sustainable technology roadmap.
This leader will bring clarity, structure, and disciplined execution to an evolving organization, strengthening service delivery while advancing a more intentional, product-oriented operating model.
Key Responsibilities
Functional Leadership & Accountability
Direct and develop multiple functional areas within PTS through subordinate managers, including Workday platform delivery, recruiting systems (Greenhouse), contingent workforce systems (Beeline), learning platforms (Absorb), and service delivery operations.
Hold end-to-end accountability for service performance, including delivery quality, platform stability, SLA adherence, and stakeholder satisfaction.
Make final decisions on operational priorities, tradeoffs, and execution within the People Technology portfolio.
Service Delivery & Operational Excellence
Establish and enforce operating mechanisms for intake, prioritization, Agile delivery, release management, and incident response.
Drive measurable improvements in service quality, case management efficiency, and overall employee experience.
Ensure systems and processes meet global regulatory, data privacy, and security requirements.
Platform Roadmap & Solution Leadership
Translate People & Places strategy into a clear, sequenced People Technology roadmap aligned with enterprise architecture and business priorities.
Partner with stakeholders to define solutions that balance business value, technical feasibility, and long-term sustainability.
Leverage deep understanding of HR processes and platform capabilities to guide solution design, adoption, and evolution.
Promote simplification, standardization, and automation, including the responsible use of AI and advanced analytics.
Stakeholder Engagement & Consulting Leadership
Serve as a trusted advisor to People Operations, Talent, and cross-functional leaders, providing both strategic perspective and practical solution guidance.
Lead structured engagement with stakeholders to understand business needs, shape demand, and align on priorities and outcomes.
Communicate clearly across all levels, translating complex technical concepts into actionable business insights.
Build credibility through consistent delivery, informed recommendations, and transparent decision-making.
People Leadership & Organizational Development
Lead, coach, and develop a global team of managers and senior specialists, establishing clear accountability and performance expectations.
Build a culture of ownership, curiosity, continuous learning, and disciplined execution.
Ensure appropriate capability coverage across functional and technical domains, addressing gaps through hiring, development, and role clarity.
Financial & Resource Management
Own planning, staffing, and resource allocation across the PTS function, ensuring alignment to business priorities and demand.
Manage budget and vendor spend within the People Technology portfolio, driving cost discipline and value realization.
Oversee third-party vendors and AMS relationships, ensuring performance, quality, and contractual outcomes are met.
Governance & Continuous Improvement
Ensure adherence to established governance, architectural standards, and delivery practices.
Contribute to the evolution of operating models, processes, and service frameworks in partnership with senior leadership.
Identify and address systemic issues, driving continuous improvement across platforms and services.
Qualifications
12+ years of experience in HR Technology, HRIS, or enterprise platform delivery.
5+ years of experience managing managers and leading distributed, global teams.
Deep expertise in Workday across multiple domains, with strong understanding of HR processes and system architecture.
Demonstrated experience leading enterprise-scale HR system delivery, transformation, or platform evolution.
Proven ability to influence stakeholders across functions and levels in a complex, matrixed organization.
Experience establishing delivery frameworks, service models, or product-oriented operating approaches.
Strong understanding of data privacy, security, and compliance considerations in global HR systems.
Preferred Qualifications
Experience leading a consulting, solution architecture, or product management function within HR technology.
Broad exposure across HR domains including recruiting, learning, talent, and workforce management systems.
Experience with Agile delivery models and service management frameworks.
Familiarity with AI-enabled HR solutions, automation, and digital workflow tools.
Leadership Profile
Operates with a systems mindset, balancing immediate delivery needs with long-term sustainability
Brings structure, clarity, and accountability to complex environments
Comfortable making decisions and owning outcomes in ambiguous situations
Influences through credibility, insight, and relationship-building rather than authority alone
Combines strategic thinking with practical execution and follow-through
Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Top Skills
What We Do
PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Our products delight millions across the world through incredible games, cutting edge experiences and access to many types of media. This commitment to amazing our fans is at the core of who we are and one we share with Sony Corporation, internationally known as a leader in music, movies and consumer electronics. We can only achieve this goal by welcoming talented people and empowering them to do their best work. From game developers to data scientists, software engineers to cybersecurity experts, marketing to accounting and finance professionals, we’re always looking for talented people who share a passion for creating and our commitment to delivering amazement.
