About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the role
The Director of People & Culture at Four Seasons Hotel Nashville is a key member of the Hotel Leadership Team, partnering with the General Manager and Planning Committee to drive the people strategy and support overall business objectives. This role is responsible for creating an exceptional employee experience while leading all aspects of talent acquisition, employee engagement, learning and development, compensation and benefits, labor relations, and organizational effectiveness.
What you will do
• Lead the People & Culture Division and oversee all human resources functions across the hotel.
• Develop and execute people strategies that support business goals and foster a positive, inclusive workplace culture.
• Partner with department leaders to attract, develop, and retain top talent.
• Champion employee engagement initiatives that promote a best-in-class employee experience.
• Provide strategic guidance on performance management, succession planning, and organizational development.
• Ensure compliance with employment laws, labor relations requirements, and company policies.
• Oversee compensation, benefits, workers' compensation, immigration, and employee relations programs.
• Drive learning and development initiatives that support career growth and leadership development.
• Utilize HR technology and data analytics to improve processes and support decision-making.
• Collaborate with Four Seasons Hotel Denver and other stakeholders to align efficiencies and best practices where appropriate.
What you bring
• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Minimum 5-7 years of progressive Human Resources leadership experience within luxury hospitality or a similar service-focused environment.
• Strong knowledge of employment law, labor relations, talent management, and organizational development.
• Exceptional interpersonal, communication, and relationship-building skills with a high degree of emotional intelligence.
• SPHR, SHRM-CP, SHRM-SCP, or similar professional certification strongly preferred.
• Experience with HRIS platforms and leveraging technology to drive process improvements.
• Previous experience in a mixed-use residential hotel environment is preferred.
What we offer:
• Competitive salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 401(k) Retirement Plan
• Opportunities for career growth and advancement within Four Seasons Hotels & Resorts
Schedule & Hours:
• Full-time leadership position
• Primarily daytime business hours with flexibility to work evenings, weekends, and holidays as business needs require
• On-site presence required to support hotel operations and employee engagement initiatives
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegalSkills Required
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 5–7 years of progressive Human Resources leadership experience in luxury hospitality or a similar service-focused environment
- Strong knowledge of employment law, labor relations, talent management, and organizational development
- Exceptional interpersonal, communication, relationship-building, and emotional intelligence skills
- Experience with HRIS platforms and using technology to improve processes
- SPHR, SHRM-CP, SHRM-SCP, or similar professional certification
- Experience in a mixed-use residential hotel environment
- US work authorization, unless currently in a managerial position at a Four Seasons location
- On-site presence with flexibility to work evenings, weekends, and holidays as business needs require
Four Seasons Hotels and Resorts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Four Seasons Hotels and Resorts and has not been reviewed or approved by Four Seasons Hotels and Resorts.
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Healthcare Strength — Healthcare is considered robust at certain properties, with examples like fully employer-paid basic individual medical coverage in Minneapolis and included vision coverage, though dental and dependent coverage may require employee contributions. Feedback suggests these offerings stand out within hospitality.
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Retirement Support — Retirement programs are viewed favorably where 401(k) plans with matching contributions are offered, such as a 4% match after one year at the Minneapolis property. Participation options for full-time, part-time, and on-call employees at some locations reinforce the perceived strength.
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Leave & Time Off Breadth — Paid time off and fully paid parental leave are highlighted at some properties, with Napa Valley listing eight weeks of paid parental leave. These policies contribute to a perception of comprehensive leave benefits where available.
Four Seasons Hotels and Resorts Insights
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
