About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About Modern luxury in the capital of cool. The energy and creativity of Colombia’s capital city are best experienced with a stay at Four Seasons Hotel Bogotá. In the buzzing Zona Rosa area, find yourself just steps away from the city’s best shopping, nightlife and cafés, then come back to settle in at our intimate, modern Hotel, where contemporary elegance is found everywhere from the spacious suites to the perfectly poured Colombian espresso.About the role:
The Director of People and Culture is a member of the Executive Leadership Team and plays a key role in shaping the strategic and operational direction of the hotels. As Director of People & Culture, you will provide strategic and operational leadership across both Four Seasons Hotel Bogotá and Four Seasons Casa Medina Bogotá, partnering closely with leadership teams to drive business results, develop talent, and create an exceptional employee experience.
In collaboration with the General Manager and the Hotel Planning Committee (Executive Leadership Team), you will develop and execute People & Culture strategies that align with the hotels' current and future business priorities, fostering strong communication, teamwork, and cross-functional collaboration across the organization.
We are seeking an individual who is a courageous problem solver with strong business acumen, exceptional communication and interpersonal skills, and a demonstrated ability to lead with professionalism and adaptability. The successful candidate will be a catalyst for change, a champion for employees, and a leader with a growth mindset.
What you will do:
The Director will oversee all aspects of the People and Culture division including but not limited to benefits administration, employee relations, talent acquisition and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees.
Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff.
Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning and assisting management with career planning and counseling.
Supervise the financial issues for the P&C budget including benefits, labor & salary reports and plan cost effective events within the P&C budget guidelines.
Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines
Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within
Play an active role in our Wellness programs and responsible for leading successful Diversity Inclusion and Belonging initiatives.
Actively balance the requirements of being strategic and tactical and have a high degree of integrity for employee heart of the house spaces.
What you bring:
Previous Experience in a Director of People & Culture or Assistant Director of People & Culture role required, preferably within a luxury hotel environment
Bachelor’s Degree/4 year Degree is strongly preferred.
Human Resources, Educational or Hospitality background is preferable, however, not essential if applicants have previous relevant work experience.
A passion for service in Luxury Hospitality while possessing strong financial acumen and ability to understand strategic financial planning and budgeting.
Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills.
Strong experience in Human Resources Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development, Labour Relations, and Total Rewards.
Strong communication skills in Spanish and English
Exceptional emotional intelligence and interpersonal skills
What we offer:
Competitive salary and a comprehensive benefits package.
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary Employee Meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.
Skills Required
- Previous experience as a Director of People and Culture or Assistant Director of People and Culture
- Strong experience in human resources leadership and strategy
- Experience with employee relations and engagement
- Experience with talent acquisition and retention
- Experience with learning and development
- Experience with labour relations and total rewards
- Strong communication skills in Spanish and English
- Strong financial acumen and strategic financial planning and budgeting ability
- Strong problem-solving, decision-making, conflict-resolution, and strategic-thinking skills
- Exceptional emotional intelligence and interpersonal skills
- Bachelor's degree or four-year degree
- Human Resources, educational, or hospitality background
- Previous experience in a luxury hotel environment
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
