Director, Payment Risk & Dispute Management

A Day in the Life:

The Director of Payments Risk & Dispute Management is responsible for overseeing and managing all aspects of payment processing within the organization. This role involves ensuring the efficiency, accuracy, and security of payment transactions, as well as developing and implementing payment strategies to support the company’s financial goals on a global scale.

What You’ll Do:

• Payment Processing Management: Manage the global payment processing operations, ensuring timely and accurate transaction processing
• Strategic Planning: Develop and execute global payment strategies that optimize payment performance, reduce costs, enhance customer experience, and support business growth
• Compliance: Ensure all payment processes comply with relevant regulations and industry standards
• Manage the on-going relationship with the Credit Card Merchants (e.g. Visa, American Express, Mastercard, etc.) and our 3rd party payment processors (e.g. Stripe, etc.)
• Technology Integration: Drive enhancements to technology platforms for payment processing, ensuring seamless integration with existing systems
• Risk Management: Identify and mitigate risks associated with payment processing, including fraud prevention and security measures
• Customer Experience: Drive a seamless and secure payment experience across customer touchpoints, reducing friction and improving payment success rates
• Analytics & Insights: Establish and monitor key payment performance metrics, leveraging data and analytics to identify trends, optimize processes, and support strategic decision-making
• Technology & Innovation: Drive modernization of payment platforms and evaluate emerging payment technologies, digital payment methods, and automation opportunities to improve customer experience and operational efficiency
• Customer Focus: Commitment to providing excellent service to internal and external stakeholders
• Vendor Management: Manage relationships with global payment service providers, negotiating contracts to secure favorable terms
• Policy Development: Develop and implement global payment policies to mitigate risk and enhance operational efficiency
• Reporting: Prepare and present executive-level reporting on payment performance, customer impact, operational efficiency, risk, and strategic initiatives
• Team Leadership: Lead, mentor, and develop the global payment teams, fostering a culture of continuous improvement
• Skills: Strong analytical and problem-solving skills, excellent communication and leadership abilities, and proficiency in payment processing technologies and software

What We’re Looking For:

• Bachelor’s degree in Finance, Business Administration, or a related field is required
• A Master’s degree or relevant certifications (e.g., CFA, CPA, Certified Treasury Professional) is a plus
• Minimum of 10 years of experience in payment processing, with at least 5 years in a leadership role
• Ability to develop and execute effective strategies while adapting to changing technologies, regulatory requirements, and business needs through critical thinking and sound decision-making
• Ability to collaborate and influence internal and external stakeholders across multiple functions and locations to drive alignment, results, and organizational success
• Ability to build, lead, motivate, and develop diverse, high-performing, results-oriented teams, fostering engagement and maintaining a positive culture in fast-paced environments
• Ability to drive process and organizational change while operating independently with a goal-oriented mindset and understanding of the broader business impact
• Flexible and adaptable leader with the ability to thrive in ambiguous situations, make sound decisions, solve complex problems, and deliver results
• Excellent verbal and written communication skills, with the ability to influence, drive accountability, and lead with courage
• Strong organizational, time management, delegation, and prioritization skills, enabling effective execution and achievement of business objectives

What You’ll Get:

• The salary for this position starts at $140K commensurate of experience. 
• 40% off any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.