About Sycurio:
Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.
Sycurio is seeking a dynamic and experienced Director of Partnerships to drive growth through strategic alliances. This individual will be responsible for managing and optimizing existing partnerships while cultivating new relationships to expand our market reach. The ideal candidate will possess a strong background in channel sales, with specific expertise in working with VARs and MSPs within the contact center, CCaaS, CRM, and digital payments space. This is an individual contributor role with the potential to grow into a VP-level position.
Key Responsibilities
- Develop and execute a pragmatic NA, UK, EMEA partnership strategy to accelerate growth and market penetration within the secure payment ecosystem.
- Identify and onboard new strategic partners, including VAR’s, system integrators, regional/global distributors, Telco’s, CRM providers.
- Foster and expand relationships with existing partners to ensure mutual growth, innovation, and long-term success.
- Build and maintain strong relationships with key C-level executives at our partners within CCaaS providers, technology vendors, partner organizations, CRMs, and Telco’s.
- Manage day-to-day relationships with strategic partners, ensuring timely communication, alignment on business objectives, and successful implementation of joint go-to-market (GTM) strategies, delivering measurable individual pipeline and revenue growth.
- Lead negotiations, agreements, and contract terms with partners and ensure compliance with all business and legal requirements. Restructure old partner agreements to meet our current GTM strategies and billing requirements.
- Build and maintain a partner enablement program to help drive deal creation and assist partners to achieve success within our channel.
- Collaborate with key partners and internal sales team to drive new and existing client opportunities.
- Collaborate with the sales, marketing, and product teams to drive partner-generated revenue and contribute to pipeline development.
- Create joint value propositions and GTM plans with partners that align with Sycurio's vision and enhance the product offering.
- Monitor partnership performance, track KPIs, and continuously optimize partnerships to meet or exceed revenue and growth targets.
- Responsible for self-generated pipeline and quota attainment.
- Represent Sycurio at industry events, industry-related digital platforms, conferences, and partner forums to expand the company’s presence in the global secure payments market.
- Collaborate closely with product, engineering, and marketing teams to align on product offerings, co-marketing initiatives, messaging, and solutions that meet partner and customer needs.
- Provide strategic input and leadership in the development of new product features or updates, leveraging partner insights and feedback.
- Act as the internal advocate for the partnership program, ensuring internal stakeholders understand the value and importance of strategic alliances.
Skills and Experience Required
7+ years of experience in sales and building partner relationships within the technology industry. Proven track record of success in developing and managing VAR and MSP partnerships. Extensive experience working with partners focused on the contact center, CCaaS, CRM, and digital payments markets.
Benefits & Culture:
We offer a competitive salary and bonus plan, healthcare and dental, 401k, a discount platform, access to LinkedIn Learning for ongoing professional development, and an excellent PTO offering.
Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.
An Equal Opportunity Employer: Sycurio believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.
Skills Required
- 7+ years of sales and partner relationship experience in the technology industry
- Proven track record developing and managing VAR and MSP partnerships
- Extensive experience with contact center, CCaaS, CRM, and digital payments partners
- Experience building and executing channel / partner GTM strategies across NA, UK, EMEA
- Ability to build and maintain C-level relationships with partners
- Experience negotiating partner agreements, contracts, and restructuring legacy agreements
- Proven ability to generate self-sourced pipeline and meet quota targets
- Experience creating partner enablement programs and driving partner-sourced revenue
What We Do
Sycurio (formerly Semafone) helps organizations transform CX and simplify how they manage regulatory compliance and payment security. Our solutions and services enable enterprises to safeguard every customer interaction, in every channel - delivering a standout customer experience that builds trust and lasting loyalty.
