Why Kenes:
At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.
Job Summary:
The Director of Business Operations will play a critical role within the Kenes’ PCO Business Unit. The Director will oversee two major supporting departments: Registration and Exhibitions, while leading cross-unit and cross-department projects to ensure operational excellence. The ideal candidate will demonstrate exceptional leadership, communication, and problem-solving skills, ensuring the alignment of departmental objectives with the company’s strategic goals.
Responsibilities:
Operational Excellence:
•Drive cross-functional projects that enhance operational efficiency and effectiveness across the business unit.
•Analyze operational performance data and key metrics, providing insights and recommendations for continuous improvement.
•Collaborate with key stakeholders across the organization to ensure alignment and support for departmental initiatives.
•Improve customer service and support through implementation of new technics and technologies Departments Leadership
•Provide strategic oversight of the entire registration process
•Manage and mentor the Registration and Exhibition department global managers, ensuring their teams meet project objectives and performance standards.
•Establish and maintain clear strategic goals and objectives for the departments in alignment with the company’s vision. Foster a collaborative environment and promote professional growth within both departments.
•Develop strategies to enhance customer experience
•Ensure efficient workflows and processes are in place for seamless operations in registration and exhibition planning.
•Maximize all stakeholder's profit
•Actively engage in problem-solving to implement necessary adjustments for achieving results
•Constant awareness of innovation and technology tools to stay up to date while ensuring efficiency.
Requirements & Experience:
- Minimum of 5 years’ experience in a customer service, event management, or operations management role.
- Proven experience managing global teams, with an international work environment considered an advantage.
- Demonstrated experience in leading and developing relevant technological tools to enhance operations and customer experience.
- Excellent verbal and written communication skills in English.
What we offer
- Real opportunities for professional development in a leading international company
- Friendly team culture that promotes initial and continual professional education and team collaboration
- Hybrid model & Flexible working hours
- Extra remote working days / weeks
- Flexible remuneration: food, transportation, daycare
- Easy access by public transport (really close by a metro stop)
- Regular team events
- Refer a friend program
Only short-listed candidates will be contacted.
All documents will be treated with the strictest confidentiality!
What We Do
Our Mission: To be the world’s leading facilitator of meetings for global exchange of professional knowledge in medical, scientific and other professions, based upon our core values of integrity and excellence. With over 60 years of expertise, Kenes Group has become a global leader in meetings, excelling as a Professional Conference Organiser (PCO), Association Management Company (AMC), and Continuing Education Provider (CPD/CME). Founded in Tel Aviv in 1965 and headquartered in Geneva, Kenes Group has hosted over 4,300 conferences in more than 100 cities around the globe, providing services to over 220,000 participants per year. Over the past six decades, Kenes Group has established and maintained its winning reputation as a global meeting and association management provider. Recognised as the world leader in meeting planning, Kenes Group is the only global PCO dedicated to medical and scientific events. Kenes Group boasts a long-standing client base of some of the world’s foremost organisations and associations, with more than 100 returning and long term clients. With a team of over 350 professional, multi-cultural, multi-disciplinary employees in 18 locations on four continents, Kenes Group truly delivers global expertise with personal, local know-how. Our clients have come to rely on Kenes Group as a competent, loyal and trusted advisor. We have earned our reputation as the provider of choice for global conference management. Kenes Group is proud to be accredited member of IAPCO (International Association of Professional Congress Organisers) and ICCA (International Congress and Convention Association) and to have team members in both PCMA (Professional Convention Management Association) and ASAE (American Society of Association Executives).
