Director, Operations

Turo is redefining car rental, and we’re looking for an experienced operations leader to lead and drive impact across the Claims, Customer Support, and Trust & Safety teams in an operationally complex environment. 
 

As Director, Operations, you will report into the Australia Managing Director and take full ownership over the cost centers of our Australia business. You’ll bring deep claims expertise and a proven track record of operational execution, applying your skills to develop, implement, and scrutinize new strategies and processes that enable growth and enhance profitability whilst delivering outstanding customer experiences. 
 

This is a hands-on, high-impact role at the heart of Turo’s Australia team. You’ll champion operational excellence, build and inspire high-performing teams, and collaborate with Executives and stakeholders across Turo’s global offices. You’ll reject status quo and leave no stone unturned as you seek transformational business improvements. If you thrive in a fast-paced environment, Turo offers an exciting challenge for any ambitious operations leader. 
 

•  Provide leadership and strategic direction to the claims, customer support, and trust and safety teams to ensure best-in-class outcomes. 

• Develop the leadership skills of your team managers and strengthen the skills of the broader team. 

• Work closely with our external partners to ensure they deliver services with market-leading efficiency and effectiveness. 

• Develop a strong reporting and control structure to effectively measure the performance, financial outcomes, and compliance with internal guidelines.

• Collaborate with business partners to drive product and operational improvements, communicating results and insights to enhance the overall effectiveness of the claims, customer support and TNS functions. 

• Performs other related duties as assigned.  

• Minimum of 5+ years of operations and claims leadership experience, with progressively larger claims operations. 

• Strong claims knowledge in the motor claims industry. 

• Excellent analytical skills, able to understand complex issues where problems may not be well-defined. Able to translate business plans into operational strategies. 

• Proven ability to analyze operational and financial results for a claim operation to determine corrective actions and improvement opportunities 

• Demonstrated ability to understand data, build reporting structures, and to effectively monitor both internal team performance and external suppliers/BPOs/Vendors. 

• Experience managing external vendors such as TPAs and BPOs. 

• A curious, problem-solving mentality, where you are always seeking better ways to achieve goals, mitigate risk, question the status quo, and formulate actions to improve the operation of the team. 

• Excellent verbal and written communication skills. Able to cascade functional strategy within the team, and to communicate results and actions both internally and with senior leaders. 

• Proficient with G-Suite, Microsoft Office, or related software.

• Bachelor’s degree preferred. 

For this role, the target base salary range in Sydney is $184,000 - $230,000 AUD annually + superannuation. This role is also eligible for bonus, equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers. 

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].