Jobs at Turo

Investigate high-complexity vehicle claims, interpret policies, determine coverage, analyze damages, interview customers, negotiate claim resolutions, review escalations, recommend exceptions, and contribute to process improvements and special projects.

Manage outbound and inbound auto and property arbitration claims by investigating subrogation potential, preparing filings and hearing materials, coordinating with attorneys and partners, maintaining claim diaries and records, and driving timely recoveries while supporting process improvements and KPIs.

As a Staff Product Designer, you'll enhance Turo's design system by auditing, managing components, ensuring quality standards, educating teams, and integrating design into code, while focusing on team adoption.

Serve as primary contact for high-impact host and guest escalations across North America in English and French. Resolve billing, damage, mechanical, reservation, and policy issues; advocate for Quebec regional needs; collaborate cross-functionally; identify trends and improve processes using customer support tools.

Lead segment-level strategy and company-wide planning cycles for a key customer segment. Drive cross-functional alignment, structure problems, define priorities and roadmaps, track business performance, and improve organizational planning and accountability. Partner with product, marketing, data, finance, and operations to translate strategy into executable initiatives.

Investigate complex total-loss claims, interpret policies, determine coverage eligibility, analyze damages and causation, interview customers, negotiate resolutions, handle escalations and arbitration, recommend process improvements, and manage a personal claims inventory.

As a Staff Software Engineer on the Payments team, you'll design new capabilities, migrate legacy services to microservices, and enhance the architecture and application design for Turo's marketplace. You'll lead and develop high-quality code, conduct testing, and collaborate with multiple teams to improve service scalability and reliability.

Design, build, and maintain scalable data pipelines and platform tools; define canonical data models; deploy and operate workflow managers (Airflow/Jenkins); work with cloud data tools (Redshift, EMR) and infra (Kubernetes, Terraform); implement data security controls; mentor junior engineers and collaborate with data scientists, analysts, and product teams.

Lead quantitative UX research focused on pricing and marketplace dynamics. Design and run large-scale studies (surveys, conjoint, experiments, A/B tests), analyze behavioral data, partner with product, data, and engineering to instrument pipelines, translate findings into strategic narratives, and mentor other researchers while occasionally using qualitative methods.

Own and execute paid and organic top-of-funnel experiments to acquire hosts across Canadian markets. Build roadmaps for creatives, targeting, offers, and landing pages; partner with Creative and media partners; analyze CAC and conversion metrics to optimize supply growth, including bilingual campaigns for Quebec.

Supervise a team of 5–8 Subrogation Processors to review demands, calculate prorated offers, negotiate recoveries, manage referrals to law firms/collection agencies, ensure compliance through audits, coach and develop staff, produce monthly reporting, and make complex file decisions to achieve recovery outcomes.

The Marketplace Strategy & Operations Manager will analyze data, execute programs, generate insights, build scalable tools, and collaborate with regional teams to drive performance and strategies across Turo's marketplace.

The role involves building scalable data platforms, developing data pipelines, mentoring engineers, and enhancing data security while collaborating across teams.

The CRM Lifecycle Marketing Manager will develop strategies for customer engagement, manage campaigns, and collaborate with creative and data teams for effective reporting and experimentation.

Lead strategy and execution for support training, owning onboarding, modular training tracks, and train-the-trainer programs. Manage and develop Training Specialists, partner with QA/Product/Engineering to close knowledge gaps, build scenario-based learning and sandbox exercises, and measure training impact with operational KPIs and learning analytics to drive performance improvements.

Lead cross-functional operations projects using DMAIC, manage 15+ concurrent initiatives, maintain Asana tasking and SOPs, protect roadmap and scope, propose process improvements, and coach operations managers. Use generative AI to improve efficiency and drive outcomes.

Lead and execute Turo's US communications strategy, translate complex marketplace dynamics into national narratives, drive earned media and LLM/search visibility, modernize PR workflows with AI tools, position executives, own roadmap and budget, and lead and mentor a high-performing communications team while partnering cross-functionally to align product and regional narratives.

Run and grow host community and supply programs for Australia: manage online discussion and event cadence, engage and support high-potential hosts, monitor quality metrics, gather and synthesize qualitative and quantitative insights, build automations to improve processes, and coordinate cross-functional rollouts with Product Marketing and local Marketing.

As a Knowledge Management Specialist, you'll enhance operational efficiency by managing knowledge resources, documenting workflows, and collaborating with cross-functional teams to improve service delivery.

Lead administration and roadmap for BI tools (Domo, Tableau); build advanced dashboards with custom code; automate ETL with Airflow and Jenkins; use SQL, Python, and Java; apply AI to speed development; train and mentor analysts and ensure high-quality, user-focused data visualizations.