Jobs at Turo

Serve as primary contact for high-impact host and guest escalations across North America in English and French. Resolve billing, damage, mechanical, reservation, and policy issues; advocate for Quebec regional needs; collaborate cross-functionally; identify trends and improve processes using customer support tools.

Lead segment-level strategy and company-wide planning cycles for a key customer segment. Drive cross-functional alignment, structure problems, define priorities and roadmaps, track business performance, and improve organizational planning and accountability. Partner with product, marketing, data, finance, and operations to translate strategy into executable initiatives.

Design, build, and maintain scalable data pipelines and platform tools; define canonical data models; deploy and operate workflow managers (Airflow/Jenkins); work with cloud data tools (Redshift, EMR) and infra (Kubernetes, Terraform); implement data security controls; mentor junior engineers and collaborate with data scientists, analysts, and product teams.

As a Staff Software Engineer on the Payments team, you'll design new capabilities, migrate legacy services to microservices, and enhance the architecture and application design for Turo's marketplace. You'll lead and develop high-quality code, conduct testing, and collaborate with multiple teams to improve service scalability and reliability.

Own and execute paid and organic top-of-funnel experiments to acquire hosts across Canadian markets. Build roadmaps for creatives, targeting, offers, and landing pages; partner with Creative and media partners; analyze CAC and conversion metrics to optimize supply growth, including bilingual campaigns for Quebec.

Lead quantitative UX research focused on pricing and marketplace dynamics. Design and run large-scale studies (surveys, conjoint, experiments, A/B tests), analyze behavioral data, partner with product, data, and engineering to instrument pipelines, translate findings into strategic narratives, and mentor other researchers while occasionally using qualitative methods.

Lead national grassroots advocacy and community relations work: design and run digital and in-person campaigns, recruit and activate host and guest advocates, build local partnerships, plan events, create accessible policy content, support policy communications, represent Turo externally, and manage program operations (vendor payments, contracts, logistics, budgets) while collaborating cross-functionally and traveling as needed.

The Marketplace Strategy & Operations Manager will analyze data, execute programs, generate insights, build scalable tools, and collaborate with regional teams to drive performance and strategies across Turo's marketplace.

Lead day-to-day operations of Turo's global creative studio, owning intake, workflow, resourcing, and production. Scale production through AI and in-house capabilities, build systems and processes, drive prioritization and capacity visibility, and partner with creative and marketing leaders to raise creative quality and enable efficient, locally relevant campaigns across global markets.

Investigate high-complexity vehicle claims by interpreting policies, interviewing customers, assessing evidence and damages, determining coverage, negotiating resolutions, and recommending escalations or process improvements.

The CRM Lifecycle Marketing Manager will develop strategies for customer engagement, manage campaigns, and collaborate with creative and data teams for effective reporting and experimentation.

The role involves building scalable data platforms, developing data pipelines, mentoring engineers, and enhancing data security while collaborating across teams.

Investigate potentially fraudulent or misrepresented auto-sharing claims by reviewing evidence, interviewing parties, analyzing account and claims data, coordinating with law enforcement and NICB, preparing investigative reports, and recommending recoveries or account actions.

Lead strategy and execution for support training, owning onboarding, modular training tracks, and train-the-trainer programs. Manage and develop Training Specialists, partner with QA/Product/Engineering to close knowledge gaps, build scenario-based learning and sandbox exercises, and measure training impact with operational KPIs and learning analytics to drive performance improvements.

Lead administration and roadmap for BI tools (Domo, Tableau); build advanced dashboards with custom code; automate ETL with Airflow and Jenkins; use SQL, Python, and Java; apply AI to speed development; train and mentor analysts and ensure high-quality, user-focused data visualizations.

Lead and grow a product team to build dynamic pricing recommendations, risk-based fees, and host pricing interfaces. Define multi-year roadmap, partner with Data Science and Engineering to develop ML-driven pricing, synthesize market research and data, hire and mentor PMs, and drive product strategy to increase growth and profitability across markets.

Lead product strategy and execution for trip and support experiences, manage two PMs, define roadmaps and KPIs for guest experience and efficiency, drive AI-powered support and self-serve tools, partner with Ops, Analytics, Engineering, Design, and Research, and represent the area in company planning.

Run and grow host community and supply programs for Australia: manage online discussion and event cadence, engage and support high-potential hosts, monitor quality metrics, gather and synthesize qualitative and quantitative insights, build automations to improve processes, and coordinate cross-functional rollouts with Product Marketing and local Marketing.

Provide pragmatic legal advice to product, marketing, communications and operations teams across North America. Counsel on advertising, promotions, privacy, data protection, and IP; review new products and market expansions; draft and negotiate marketing agreements; maintain marketing playbooks; support regulatory compliance and global coordination; train and share legal guidance company-wide.

Supervise day-to-day accounts payable operations including processing global PO and non-PO invoices, T&E review, vendor master maintenance, payment batching, 1099 reporting, month-end AP reconciliations, and stakeholder issue resolution. Lead one AP specialist, support P2P system improvements and automation, assist travel and corporate card programs, and troubleshoot integrations with IT.