Jobs at Turo

Manage subrogation claims by investigating recovery potential, preparing documentation, negotiating settlements, coordinating with attorneys and collection agencies, maintaining records and diaries, meeting KPIs, and contributing to process improvements within the claims team.

Design and build scalable payment, billing, and invoicing capabilities while migrating monolithic services to independently deployable cloud microservices. Lead architecture decisions, write and test high-quality code, conduct code reviews, oversee deployments, improve reliability and performance, create diagnostic tools, document technical designs, and mentor engineers across product, core services, and platform teams.

Leads Turo’s business development and strategic partnerships strategy, identifying, negotiating, and scaling partnerships that drive profitable growth and customer acquisition. Oversees partnership performance, financial metrics, reporting, executive relationships, partner launches, and cross-functional integrations with Product, Engineering, Marketing, PR, and Legal. Manages a team of partnership professionals, builds scalable processes, represents Turo externally, and shapes the company’s mobility and car ownership strategy.

Lead end-to-end dynamic pricing models using demand modeling, causal inference, market simulation, and optimization. Develop pricing approaches for elasticity, seasonality, pacing, and lead-time dynamics; design experiments measuring marketplace effects; and translate complex business problems into deployed solutions. Own production Python code, model deployment, monitoring, retraining, reproducibility, and ML operations while influencing product strategy and collaborating with technical and executive stakeholders.

Provide high-quality support to Turo Hosts, Guests, and internal employees by investigating and resolving complex billing, trip, mechanical, claims, and reservation issues. Manage escalations with empathy, sound judgment, and clear communication; collaborate with Operations, Trust & Safety, Claims, and Product; document cases; identify customer feedback trends; and recommend marketplace experience improvements.

Investigate and process auto claims, assist Hosts and Guests with self-resolution, coordinate with third-party administrators, collect amounts due, maintain claim documentation, and improve claims-handling processes. The role emphasizes bilingual English/French customer service, conflict resolution, responsiveness, accurate follow-through, and collaboration in a hybrid Toronto office environment.

Develop machine learning frameworks and risk mitigation strategies for Turo’s marketplace. Build and manage fraud detection product features, improve and monitor risk models, analyze patterns, communicate recommendations, audit third-party data vendors, and guide Engineering on data quality. Collaborate with Data Analytics, Trust & Safety, Product, and Engineering teams to deliver scalable, production-ready models and measurable business impact.

Lead pricing strategy and operations for Turo’s US marketplace. Analyze pricing performance, identify profitable growth opportunities, develop data-driven recommendations, and execute cross-functional pricing initiatives from planning through measurement. Translate complex analysis into clear narratives for leadership, coordinate stakeholders, and ensure pricing changes launch effectively. The role requires strong analytical, technical, commercial, communication, and independent project execution skills, with expertise in Google Sheets or Excel and SQL.

Own Turo’s guest discovery, search, shopping, and booking product strategy. Lead personalization, vehicle and pickup-location discovery, booking-funnel conversion, A/B testing, and AI-driven recommendations and search relevance. Partner with research, analytics, and marketing to understand customer behavior, prioritize product improvements, and extend discovery across acquisition and onboarding experiences.

Processes and supports non-complex claims by reviewing account and vehicle eligibility, assessing liability, managing recovery activities, and assisting members through incidents. Provides customer service to hosts, guests, vendors, and internal teams across multiple channels. Maintains accurate account notes, contributes to process documentation, streamlines workflows, and meets quality and KPI standards in a fast-changing environment.

Manage outbound and inbound auto and property arbitration claims by investigating subrogation potential, preparing filings and hearing materials, coordinating with attorneys and partners, maintaining claim diaries and records, and driving timely recoveries while supporting process improvements and KPIs.

Lead day-to-day operations of Turo's global creative studio, owning intake, workflow, resourcing, and production. Scale production through AI and in-house capabilities, build systems and processes, drive prioritization and capacity visibility, and partner with creative and marketing leaders to raise creative quality and enable efficient, locally relevant campaigns across global markets.

Serve as primary contact for high-impact host and guest escalations across North America in English and French. Resolve billing, damage, mechanical, reservation, and policy issues; advocate for Quebec regional needs; collaborate cross-functionally; identify trends and improve processes using customer support tools.

Own and execute paid and organic top-of-funnel experiments to acquire hosts across Canadian markets. Build roadmaps for creatives, targeting, offers, and landing pages; partner with Creative and media partners; analyze CAC and conversion metrics to optimize supply growth, including bilingual campaigns for Quebec.

Lead quantitative UX research focused on pricing and marketplace dynamics. Design and run large-scale studies (surveys, conjoint, experiments, A/B tests), analyze behavioral data, partner with product, data, and engineering to instrument pipelines, translate findings into strategic narratives, and mentor other researchers while occasionally using qualitative methods.

Lead national grassroots advocacy and community relations work: design and run digital and in-person campaigns, recruit and activate host and guest advocates, build local partnerships, plan events, create accessible policy content, support policy communications, represent Turo externally, and manage program operations (vendor payments, contracts, logistics, budgets) while collaborating cross-functionally and traveling as needed.

Investigate high-complexity vehicle claims by interpreting policies, interviewing customers, assessing evidence and damages, determining coverage, negotiating resolutions, and recommending escalations or process improvements.

Investigate potentially fraudulent or misrepresented auto-sharing claims by reviewing evidence, interviewing parties, analyzing account and claims data, coordinating with law enforcement and NICB, preparing investigative reports, and recommending recoveries or account actions.

Lead strategy and execution for support training, owning onboarding, modular training tracks, and train-the-trainer programs. Manage and develop Training Specialists, partner with QA/Product/Engineering to close knowledge gaps, build scenario-based learning and sandbox exercises, and measure training impact with operational KPIs and learning analytics to drive performance improvements.

Lead and grow a product team to build dynamic pricing recommendations, risk-based fees, and host pricing interfaces. Define multi-year roadmap, partner with Data Science and Engineering to develop ML-driven pricing, synthesize market research and data, hire and mentor PMs, and drive product strategy to increase growth and profitability across markets.