Jobs at Turo

Build and operate a scalable data platform supporting pipelines, reporting, and analytics across business teams. Responsibilities include defining canonical data models, implementing workflow orchestration with tools such as Airflow, improving platform infrastructure, troubleshooting complex data and system issues, enforcing data security controls, and mentoring junior engineers. The role requires strong software engineering, cloud, infrastructure, communication, and data pipeline expertise.

Leads the design, launch, and scaling of Turo’s multi-market vehicle delivery network. Responsibilities include building mobility hubs and logistics infrastructure, managing delivery reliability and SLAs, launching turnover services, overseeing unit economics and vendors, developing operational KPIs, and leading program managers. The role partners cross-functionally with Product, Engineering, Data, Finance, and Partnerships while standardizing operating models for national expansion and future autonomous-vehicle capabilities.

Own global general ledger activities, including journal entries, accruals, account reconciliations, and close processes. Review BPO-prepared work, partner with Procurement and Accounts Payable, support audits, and improve accounting controls and month-end efficiency. The role also supports process automation initiatives, including NetSuite banking integration, and requires effective collaboration across teams in a fast-paced technology environment.

Own tax technology operations, integrations, data flows, controls, and system reliability for Turo’s indirect tax environment. Support tax technology implementations, migrate OneSource to AWS, troubleshoot ERP and tax-platform interfaces, and improve tax processes through AI and automation. Partner with Engineering, Product, Accounting, FP&A, and Tax to translate requirements, support SOX controls, manage audit data, and scale tax systems for international marketplace growth.

Manage Turo’s communications and public relations efforts in Canada, including media relations, press inquiries, integrated communications plans, campaign messaging, crisis communications, influencer relationships, community storytelling, strategic partnerships, and PR and social tracking. Collaborate with Marketing, Legal, Product, Operations, and other teams to build brand awareness and secure coverage around Turo’s innovation and performance.

Investigate potentially fraudulent or misrepresented auto-sharing claims by reviewing evidence, interviewing parties, analyzing account and claims data, coordinating with law enforcement and NICB, preparing investigative reports, and recommending recoveries or account actions.

Architects, builds, documents, and maintains cross-platform design system foundations and web components. Owns repositories, release workflows, CI pipelines, automation, testing, documentation, and adoption measurement. Leads AI-assisted engineering workflows and governance while coaching contributors, supporting product teams, ensuring accessibility, and mentoring engineers. Collaborates closely with designers and engineers across platforms and helps migrate components into consuming applications.

Leads Turo’s recovery operations, including collections, subrogation, insurer recoveries, and chargeback resolution. Manages internal teams and outsourced vendors, develops recovery strategies, oversees negotiations and settlements, monitors KPIs, ensures compliance, and partners with Claims, Legal, and Finance. The role also applies AI, automation, and technology to improve recovery performance and operational efficiency.

Leads Turo’s liability claims function, managing internal liability experts and carrier relationships while overseeing litigated claims and litigation responses. Develops claims-handling guidelines, liability reduction strategies, and risk controls; partners with counsel on discovery, depositions, negotiations, and trials. Collaborates with actuarial, data, finance, claims, and legal teams to monitor liability trends, vendor performance, KPIs, compliance, and process improvements.

Investigate complex total-loss claims, determine coverage eligibility, assess vehicle damage and costs, interview customers, evaluate evidence, negotiate resolutions, and handle escalations or arbitration recommendations. The role requires independent judgment, policy interpretation, empathetic communication, claim inventory management, and participation in process improvement initiatives and special projects.

Leads Turo’s global tax function, initially rebuilding indirect tax operations and expanding into tax strategy, compliance, planning, and leadership. Oversees marketplace facilitator taxes, sales and use tax, VAT/GST, income tax compliance, ASC 450 reserves, ASC 740 provisions, transfer pricing, audits, tax controversy, and international regulatory developments. Partners with Finance, Legal, Accounting, FP&A, Product, and Engineering while developing the tax team and advising executives on growth, expansion, product, and M&A decisions.

Lead Turo’s global total rewards strategy across compensation, benefits, equity, pay structures, job architecture, and executive compensation. Manage a team of three and advise senior leadership on merit cycles, promotions, headcount planning, pay equity, transparency, and compliance. Oversee US and Canadian benefits programs while partnering with Finance, Legal, and HR Business Partners. The role requires scaling rewards programs in a high-growth technology environment and supporting market benchmarking, equity administration, and strategic workforce planning.

Develop and ship backend product features for a high-scale mobility marketplace. Responsibilities include writing, testing, reviewing, and deploying maintainable code; improving scalable architecture; building diagnostic tools; documenting technical designs; and collaborating with product, design, and engineering teams. The role requires strong computer science fundamentals and backend experience with databases, distributed systems, search, or streaming technologies.

Leads Turo Australia’s full-funnel marketing strategy across guest demand and host supply. Owns brand positioning, performance marketing, marketplace growth, team development, agency and partnership management, stakeholder alignment, marketing budgets, P&L accountability, and campaign analytics. The role balances supply-demand dynamics, optimizes acquisition and retention, manages global relationships, partners with finance and legal, and reports business performance to leadership.

Manage subrogation claims by investigating recovery potential, preparing documentation, negotiating settlements, coordinating with attorneys and collection agencies, maintaining records and diaries, meeting KPIs, and contributing to process improvements within the claims team.

Leads Turo’s business development and strategic partnerships strategy, identifying, negotiating, and scaling partnerships that drive profitable growth and customer acquisition. Oversees partnership performance, financial metrics, reporting, executive relationships, partner launches, and cross-functional integrations with Product, Engineering, Marketing, PR, and Legal. Manages a team of partnership professionals, builds scalable processes, represents Turo externally, and shapes the company’s mobility and car ownership strategy.

Lead end-to-end dynamic pricing models using demand modeling, causal inference, market simulation, and optimization. Develop pricing approaches for elasticity, seasonality, pacing, and lead-time dynamics; design experiments measuring marketplace effects; and translate complex business problems into deployed solutions. Own production Python code, model deployment, monitoring, retraining, reproducibility, and ML operations while influencing product strategy and collaborating with technical and executive stakeholders.

Provide high-quality support to Turo Hosts, Guests, and internal employees by investigating and resolving complex billing, trip, mechanical, claims, and reservation issues. Manage escalations with empathy, sound judgment, and clear communication; collaborate with Operations, Trust & Safety, Claims, and Product; document cases; identify customer feedback trends; and recommend marketplace experience improvements.

Investigate and process auto claims, assist Hosts and Guests with self-resolution, coordinate with third-party administrators, collect amounts due, maintain claim documentation, and improve claims-handling processes. The role emphasizes bilingual English/French customer service, conflict resolution, responsiveness, accurate follow-through, and collaboration in a hybrid Toronto office environment.

Develop machine learning frameworks and risk mitigation strategies for Turo’s marketplace. Build and manage fraud detection product features, improve and monitor risk models, analyze patterns, communicate recommendations, audit third-party data vendors, and guide Engineering on data quality. Collaborate with Data Analytics, Trust & Safety, Product, and Engineering teams to deliver scalable, production-ready models and measurable business impact.