Director, Operations

Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers. 

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.  Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.  At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

Job Description

The Director, Operations is responsible for the overall performance, financial results, and operational excellence of a portfolio of luxury Class A multifamily communities across the Greater Toronto Area (GTA). This hands-on, strategic leader ensures Tricon’s Standards of Excellence are achieved through exceptional property management, compliance with provincial regulations, and a best-in-class resident experience.
Working closely with Property Managers, Maintenance Managers, and cross-functional partners, the Director drives operational strategy, builds strong teams, and fosters a culture of accountability, collaboration, and continuous improvement.

Pre-Opening & Transition Management

• Lead all pre-opening activities for new communities, ensuring readiness across scope, schedule, and budget while maintaining stakeholder alignment and operational preparedness.

• Partner with HR to recruit, onboard, and train high-performing teams prior to occupancy.

• Oversee operational setup for building systems, facilities management, sustainability, and affordable housing compliance.

• Ensure a smooth transition from development to stabilized operations through detailed planning and cross-functional collaboration.

Operational Leadership

• Provide active, on-site leadership, mentoring property and maintenance teams to deliver service excellence.

• Foster a culture of engagement, innovation, accountability, and continuous learning.

• Collaborate with Asset Management, Development, Construction, Leasing, and Marketing to ensure cohesive operations and consistent standards.

• Oversee resident engagement, leasing, and property upkeep aligned with Tricon’s luxury brand positioning.

Financial Performance & Reporting

• Manage operating and capital budgets, financial forecasts, and variance analyses to achieve portfolio performance goals.

• Identify opportunities for cost optimization, revenue growth, and operational efficiency.

• Deliver accurate, timely reporting and insights to senior leadership.

Compliance, Safety & Community Engagement

• Champion a resident-first philosophy through proactive communication and care.

• Champion a resident-first philosophy through proactive communication and care.

• Ensure full compliance with the Residential Tenancies Act, Occupational Health and Safety Act, and other applicable regulations.

• Oversee safety, risk management, and insurance programs.

• Represent Tricon in community and industry associations (FRPO, BOMA, GTAA) and advance ESG and social impact initiatives.

Qualifications:

• Proven leadership experience overseeing Class A mixed use multifamily or hospitality portfolios.

• Strong operational and financial management skills, including budgeting and performance analysis.

• Deep understanding of Ontario’s housing legislation, compliance standards, and safety regulations.

• Skilled at building, developing, and motivating teams while remaining hands-on in daily operations.

• Proficiency in Yardi or similar property management software, and strong Microsoft Office skills.

• Excellent communication, relationship-building, and problem-solving abilities.

• Flexible and adaptable to changing priorities, including occasional evenings or weekends.

Minimum Requirements:

• Bachelor’s degree in Business Administration, Real Estate, or a related field.

• Minimum 5 years of progressive leadership experience in multifamily, mixed-use residential, or hospitality operations.

• Valid driver’s license and/or reliable transportation for travel within the GTA.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada.  Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy.  We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.  Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.  At Tricon, we imagine a world where housing unlocks life’s potential.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.