Responsible for leading the Document Operations, Incoming Payments and the Service Delivery (SD) Outgoing Disbursements teams, along with a team of three Senior Business Analysts. Provide guidance to the leaders related to staffing and process improvements, along with providing project support to the teams as needed. Follow Lean fundamentals to identify and implement process improvements. Help lead projects impacting the overall Money Movement organization, participate in vendor reviews, contract renewals and creation of Statement Of Work (SOW) for vendor engagement.
Key Responsibilities
- Lead a team of professionals providing complex operations activities to advisors, including regulatory supervision to ensure that compliance and regulatory requirements are met. Ensure timely and accurate resolution of escalated advisor issues. Develop and manage cost effective, efficient and compliant operational strategies to ensure advisor and client's needs are met. Manage department P&L, focusing on managing controllable expenses, including vendors.
- Manage relationships with a variety of internal and external business partners and advisors to identify root cause of operational and service issues. Implement solutions to increase advisor and client satisfaction, while ensuring all operational, financial, and regulatory requirements are met.
- Demonstrate thought leadership on process improvements and business transformation activities. Ensure effective implementation of strategies.
- Provide effective people leadership through effective coaching, feedback and sound performance management practices. Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals.
Required Qualifications
- Associate degree or equivalent.
- 7-10+ years of relevant work experience.
- Active FINRA Series 99 or the ability to obtain within 120 days.
- Strong relationship management/influencing skills.
- Ability to analyze root cause and implement solutions.
- Demonstrated ability to lead cross-functional process improvement teams.
- People leadership experience, either through direct leadership or coaching/mentoring roles.
Preferred Qualifications
- Bachelor's degree or equivalent (4-years).
- Active FINRA Series 7 and 24.
- Formal people leadership experience.
- Strong working knowledge of Operations techniques.
About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Business Support & Operations
Line of Business
SERVD Service Delivery
What We Do
Ameriprise Financial has helped millions of clients feel confident about their financial futures for more than 125 years. Our network of approximately 10,000 financial advisors* delivers personalized financial advice to help clients reach their goals.
We believe that with the right advisor, the right advice, and the right firm, life can be brilliant.
Ameriprise has corporate locations throughout the U.S. and across the globe, and advisor offices in all 50 states.
Learn how you can build your career at Ameriprise Financial.
*Ameriprise Financial Q2 2020 Statistical Supplement
All content on this page is provided for informational purposes only and should not be used as the sole basis for investment decisions. Ameriprise Financial cannot guarantee future financial results. Investment products are not federally or FDIC insured, are not deposits or obligations of, or guaranteed by, any financial institution, and involve investment risks including possible loss of the entire amount invested.
By clicking on a hyperlink, you may be directed to a non-Ameriprise website. Be aware that the linked site will be subject to rules, regulation, and privacy and security provisions that are separate, and may differ, from Ameriprise Financial.
Investment advisory products and services are made available through Ameriprise Financial Services, LLC., a registered investment adviser.
_2.png)
.JPG)
_2.png)
