POSITION SUMMARY:
The Operations Director is responsible for the management of services across one or more sections/divisions within a department, specifically in the areas of administration, personnel, fiscal management, strategic planning, and operations. Manages departmental/divisional/sectional activities to meet hospital needs and objectives in accordance with operating policies and business plans. Provides overall direction to managers in planning, directing and controlling their respective organizations and ensures the efficient, economic and quality performance of assigned areas in order to provide for quality healthcare systems and to maximize hospital revenues. The Operations Director provides leadership for continuous service and quality improvement, innovation and staff empowerment, accomplished through effective internal and external customer relations.
Position: Director of Operations
Department: DOM Administration
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Requires a Bachelors Degree in Business Administration, Healthcare, or related field. Advanced degree a plus.
EXPERIENCE:
Work requires at least 7 years of progressively advanced financial and administrative management experience with at least 3 years in a medical institution.
KNOWLEDGE, SKILLS, & ABILITIES:
Proven ability to translate a strategic plan into operational policy.
Demonstrated track record of management of personnel and fiscal resources.
Demonstrated ability to work successfully with physician partners.
Leadership ability to guide, direct, and mentor a multi-layered staff.
Capable of program development, implementation and evaluation.
Capable of long range program planning that involves complex decision making tasks.
Expert verbal and written communication skills and interpersonal skills.
Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines.
Dedicated team player with the willingness and desire to learn and grow within the organization.
Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur.
Professional in conduct and appearance.
Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc).
Compensation Range:
$97,500.00- $141,500.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- Bachelor's degree in Business Administration, Healthcare, or related field
- Advanced degree (Master's or equivalent)
- At least 7 years of progressively advanced financial and administrative management experience
- At least 3 years of experience in a medical institution
- Proven ability to translate strategic plans into operational policy
- Demonstrated management of personnel and fiscal resources
- Demonstrated ability to work successfully with physician partners
- Leadership ability to guide, direct, and mentor multi-layered staff
- Program development, implementation, and evaluation capability
- Long-range program planning with complex decision-making
- Expert verbal and written communication and interpersonal skills
- Exceptionally organized; able to manage multiple priorities and meet deadlines
- Professional conduct and appearance
- Proficiency with standard healthcare office software (MS Word, Excel, web browser)
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
