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Director of Operations Strategy (General Liability)PRIMARY PURPOSE: To provide strategic leadership and oversight for the Large National Client General Liability program by aligning operational execution, client service delivery, analytics, and program initiatives to support high-quality claim outcomes, operational excellence, and long-term client partnership success.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Provides strategic leadership and oversight for a Large National Client program across both operational execution and client service delivery
- Directly oversees the GL Non-Litigation Claims Manager and GL Litigation Supervisor to ensure alignment across litigated and non-litigated operations
- Leads operational performance management activities including claim quality, inventory management, cycle time, litigation trends, and financial outcomes
- Oversees client stewardship, operational reporting, analytics, and presentation of program performance and strategic initiatives
- Partners with client stakeholders and internal operational leadership to develop, implement, and monitor program improvement initiatives
- Translates operational and financial data into actionable insights and strategic recommendations to improve claim outcomes and operational effectiveness
- Serves as the primary coordination point between operations, analytics, client stakeholders, and executive leadership to ensure consistent execution of program objectives
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travels as required.
SUPERVISORY RESPONSIBILITIES
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to promote maximum performance.
- Provides cross-functional leadership and operational coordination across GL operational and support teams.
QUALIFICATIONS
Education & Licensing: Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience: Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.
Skills & Knowledge
- Thorough knowledge of General Liability claims management practices and operational leadership principles
- Strong operational leadership and organizational management skills
- Excellent oral and written communication, including presentation skills
- Strong analytical, organizational, and problem-solving skills
- Excellent interpersonal, facilitation, and negotiation skills
- Strong understanding of operational analytics and performance management
- Ability to interpret operational and financial data and communicate actionable insights
- Ability to lead cross-functional teams and drive organizational alignment
- Strong client partnership and strategic collaboration skills
- PC literate, including Microsoft Office products and reporting platforms
- Ability to manage multiple priorities in a fast-paced, client-driven environment
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (92,728.00 - 129,819.00 USD Annual). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Ten (10) years of related experience
- Seven (7) years of claims management experience
- Four (4) years of supervisory experience
- Bachelor's degree from an accredited college or university
- CPCU, ARM, AIM, and/or AIC certifications
- Licenses as required
- Thorough knowledge of General Liability claims management practices
- Strong operational leadership and organizational management skills
- Experience with operational analytics, performance management, and financial outcome interpretation
- Excellent oral and written communication and presentation skills
- Strong interpersonal, facilitation, and negotiation skills
- Ability to lead cross-functional teams and drive organizational alignment
- PC literate, including Microsoft Office products and reporting platforms
- Ability to manage multiple priorities in a fast-paced, client-driven environment
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Leave is positioned as a standout part of the package, with generous PTO levels cited (including multi-week starting allotments and higher accrual with tenure). Time-off and flexibility are often framed as meaningful offsets when evaluating the overall rewards mix.
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Healthcare Strength — Healthcare coverage is described as broad, spanning medical, dental, vision, disability/life, and mental-health offerings, with additional wellness and telemedicine-style services. The health suite is frequently characterized as solid, even when not viewed as best-in-class by everyone.
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Retirement Support — Retirement benefits include a 401(k) with employer matching and are grouped with other financial supports like HSA/FSA options. The match is viewed as a helpful baseline benefit, though generally not positioned as unusually rich.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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