Director of Operations (On-site)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are currently seeking a Director of Operations for our Midway, KY distribution center. The role will be primarily responsible for coordinating operations to ensure that customer service levels are met or exceeded and that financial goals are achieved. In addition, you will be responsible for establishing consistent communications across functional teams within the distribution center as well as with our Customer Service team. 

This position will work a Mid-Shift (11am-8pm) to be available for both our 1st and 2nd shift teams. 

A day in the office looks like this:  

• Planning and monitoring daily labor needs based on immediate and forecasted order and unit volumes  
• Ensuring all orders and receipts are processed in an efficient, accurate and timely manner  
• Working to maintain a high level of associate morale and recognition, keeping the annual turnover rate at an acceptable level  
• Partnering with the Distribution Center Vice President and Human Resource Business Partner to ensure adequate staffing levels for present and future needs; actively participating in the hiring process  
• Maintaining a working knowledge of and complying with all company policies and procedures  
• Monitoring standard procedures and recommending new procedures when necessary to ensure that the overall operation runs effectively  
• Consulting with the Distribution Center Vice President and Human Resources to ensure consistent use and enforcement of facility and department policies and procedures  
• Working closely with supervisors and lead personnel to improve the quality and effectiveness of the overall operation—setting and driving toward continuous improvement goals  
• Contributing to an effective safety and security program and ensuring compliance from warehouse associates  
• Overseeing the development of associates by providing tools and cross-training that help team members contribute to the total operation  

Got the skills and experience? Here’s what we’re looking for:

• Minimum 10+ years of experience within a high-volume distribution center  
• College degree or 10+ years of equivalent experience required  
• Experience utilizing sophisticated WMS/WCS and other automated systems and equipment, including RF equipment, sortation, conveyor systems and forklifts  
• Excellent problem-solving skills with the ability to think on your feet, work independently, make decisions, take appropriate actions and provide follow-up  
• Talent for managing team members with differing skill levels and enabling them to achieve performance and quality standards  
• Excellent verbal and written communication skills  
• Ability to work in a fast-paced environment where multitasking is expected  
• Strong attention to detail  

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. 

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1