Director Operations - Keylink

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Director Operations - Keylink oversees and manages all operational functions within Keylink National Title.  This role leverages strong leadership and industry expertise to maximize efficiencies and teamwork for all transactions and scorecard-related performance opportunities, while promoting a positive work environment and inspiring the team. This role works to achieve the highest level of production, vendor management and client requirement satisfaction by maintaining strict adherence to the clients’ KPI and service expectations while resolving any outstanding issues.

Essential Duties and Responsibilities

• Strategic Leadership:
  • Develop and execute an operational strategy aligned with business goals.
  • Identify growth opportunities, including product development and strategic partnerships.
  • Stay ahead of industry trends to inform strategic decisions.
• Operational Excellence:
  • Oversee all facets of title/closing operations from order entry to policy issuance.
  • Evaluate and refine processes, leveraging technology for efficiency and customer satisfaction.
  • Assist in implementation of KPIs to track progress and drive accountability.
• Technology Optimization:
  • Champion the optimization of technology solutions.  Assist senior management with suggestions and implementation
  • Ensure seamless integration of technology platforms across the order lifecycle.
  • Foster a culture of innovation by embracing emerging technologies.
• Team Leadership & Development:
  • Recruit, build, manage and mentor a high-performing team.
  • Create a positive work environment that prioritizes professional development.
  • Communicate effectively and celebrate team successes.
• Financial Management:
  • Assist in division's budget and P&L review and creation.
  • Oversee vendor contracts and seek cost optimization opportunities where possible.
• Compliance & Risk Management:
  • Ensure compliance with federal and state regulations.
  • Follow and assist in evolving robust risk management policies to mitigate potential risks.
• Performs other duties and projects as assigned.

Position Requirements

Education

• Bachelor’s degree or equivalent related work experience required

Experience

• Minimum of five years of leadership experience in the title insurance industry.
• Minimum of ten years of related experience.

Functional/Technical Skills

• Comprehensive understanding of the entire lifecycle of closing process and regulatory requirements.
• Proficiency with industry-leading lending technologies (e.g., AtClose, Resware, ClosingCorp).
• Strong leadership skills
• Excellent written and verbal communication skills
• Self-motivated and collaborative team player with critical thinking, problem solving, mathematical and analytical skills.
• Excellent project management, communication, interpersonal and research skills.
• Strong organizational skills, ability to prioritize in a multi-tasking, fast-paced environment
• Ability to interact effectively with external and internal clients across departments and locations.
• Aptitude to work in a deadline-driven environment.
• Proficient with Microsoft Windows applications

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.                                                                                          

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending.  If you or your agency would like to be considered as a future recruiting partner, please email [email protected].