Director of Operations, Global Technology

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Chief Data & Technology Officer and is only available for candidates with the right to work in the US. 

• Translate high-level priorities into clear, actionable work that teams can execute; 

• Help leadership define and maintain a focused set of current priorities; 

• Ensure work is appropriately sequenced based on impact, capacity, and dependencies; 

• Reduce ambiguity by clarifying scope, expected outcomes, and ownership of initiatives; 

• Establish and lead regular planning and review rhythms that keep work moving forward; 

• Create clarity around how work is planned, tracked, and adjusted over time; 

• Ensure teams have a consistent understanding of timelines, expectations, and progress; 

• Identify where work is slowing down and take action to resolve issues quickly; 

• Serve as a connector across teams, helping align priorities and execution; 

• Facilitate conversations that resolve competing demands and clarify direction; 

• Surface and help resolve conflicts or confusion between teams early; 

• Ensure that work across functions feels coordinated rather than fragmented; 

• Provide leadership with clear, concise views of progress, risks, and key decisions needed; 

• Help structure complex topics into actionable choices and next steps; 

• Ensure leaders have the information they need to make timely decisions; 

• Track key themes and recurring challenges, bringing forward insights for improvement; 

• Stay close to critical initiatives to ensure progress is maintained; 

• Proactively identify risks, blockers, and delays and drive resolution; 

• Reinforce accountability for delivery while supporting teams in overcoming challenges; 

• Help teams stay focused on outcomes rather than activity alone; 

• Identify patterns that slow down work or create confusion across teams; 

• Introduce practical improvements to how work is planned, coordinated, and delivered; 

• Support teams in strengthening their ability to execute effectively; 

• Foster a culture of clarity, ownership, and follow-through; and 

• Participation in IJM’s community of spiritual formation.   

• MBA or master’s in project management, or any equivalent combination of education, experience, and certification; 

• 15+ years professional work experience; 

• 10+ years of experience leading technology delivery, programs, or transformation initiatives; 

• Track record of working across business and technical teams to drive results; and 

• Experience in or strong affinity for mission-driven, nonprofit, or public sector organizations. 

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building; 

• Self-starter with strong initiative; 

• Disciplined with priorities; 

• Strong interpersonal skills and self-awareness; 

• Exceptional verbal and written communication; 

• Flexible, collaborative and eager to support others; 

• Effective team player who fosters collaborative environment; 

• Adept at creative problem solving; 

• Exceptional clarity of thought and communication; 

• Strong ability to structure ambiguity into actionable plans; 

• Influences and builds alignment; 

• Highly disciplined, detail-oriented, and outcome-focused; and 

• Collaborative, service-oriented leadership style. 

Upload Resume, Cover Letter & Statement of Faith* in one PDF document. 

*What is a statement of faith? 
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship. 

• Comprehensive Medical/Dental/Vision benefits 

• Monthly commuter and parking benefits in the DC metro area 

• Retirement benefit options  

• Paid leave starting at 23 days 

• 12 holidays (plus early release the day prior) 

• Daily, quarterly, and annual community spiritual formation 

• Robust staff care resources 

IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes. 

At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. 

IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.