About this opportunity
Join Ericsson as Director of Operations Excellence and play a key role in driving operational governance, financial performance management, and continuous improvement across a complex business environment.
In this role, you will act as a trusted partner to senior leadership, ensuring accurate executive reporting, KPI and OKR governance, risk management, and execution of strategic initiatives. You will work across multiple functions to improve operational efficiency, support decision-making, and drive business excellence through data-driven insights, process optimization, and automation initiatives.
What you will do
- Lead operational and financial governance activities, ensuring accurate reporting, transparency, and alignment across functions.
- Own and drive KPI and OKR tracking, performance reviews, and executive management reporting.
- Consolidate business, operational, and financial data into actionable insights for senior leadership decision-making.
- Identify business risks, develop mitigation plans, and follow through on execution and governance actions.
- Drive continuous improvement, process standardization, and operational excellence initiatives.
- Partner with finance, operations, delivery, and business stakeholders to ensure alignment on strategic priorities and business objectives.
- Lead and coordinate automation, digitalization, and AI-related initiatives that improve efficiency and reporting capabilities.
- Facilitate governance forums, business reviews, and strategic planning activities.
- Ensure compliance with organizational policies, financial controls, data security requirements, and operational standards.
- Act as a key liaison across multiple stakeholder groups, influencing outcomes and driving accountability without direct authority.
The skills you bring
- Strong financial acumen with experience analyzing business performance, budgets, forecasts, profitability, and operational metrics.
- Proven experience in governance, PMO, Chief of Staff, Operations Excellence, Business Operations, or similar strategic business roles.
- Strong knowledge of KPI, OKR, reporting, and performance management frameworks.
- Ability to translate complex operational and financial information into executive-level insights and recommendations.
- Experience leading cross-functional initiatives, driving stakeholder alignment, and influencing senior leaders.
- Strong analytical, problem-solving, and decision-support capabilities.
- Experience in process improvement, risk management, and change management.
- Familiarity with automation, digital transformation, data analytics, AI, or business intelligence initiatives.
- Excellent communication, presentation, and stakeholder management skills.
- Experience within telecommunications, technology, managed services, or large-scale operational environments is highly valued.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 791400
Skills Required
- Strong financial acumen, including analysis of business performance, budgets, forecasts, profitability, and operational metrics
- Experience in governance, PMO, Chief of Staff, Operations Excellence, Business Operations, or similar strategic business roles
- Strong knowledge of KPI, OKR, reporting, and performance management frameworks
- Ability to translate complex operational and financial information into executive-level insights and recommendations
- Experience leading cross-functional initiatives, aligning stakeholders, and influencing senior leaders
- Strong analytical, problem-solving, and decision-support capabilities
- Experience in process improvement, risk management, and change management
- Familiarity with automation, digital transformation, data analytics, artificial intelligence, or business intelligence initiatives
- Excellent communication, presentation, and stakeholder management skills
- Experience within telecommunications, technology, managed services, or large-scale operational environments
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
