Director, Omni Excellence

Are you our next Director, Omni Excellence? 

Our retail and wholesale team play a pivotal part in bringing Gymshark to life, in real life. Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome. 

With exciting expansion plans this role will be pivotal in expanding our retail footprint and ensuring the successful operations and execution of best practice of our new stores globally. You will drive the strategy, planning, and delivery of our retail initiatives across the global retail operations, visual merchandising and training teams in both owned and wholesale footprints.

• Develop and implement the retail and wholesale operations strategy for Gymshark globally, aligning with the overall business objectives.
• Develop, adapt and standardise operational policies, procedures, and best practices to optimise store and wholesale performance suitable for the region / territory ensuring consistency across visual merchandising, service, product delivery and training.
• Lead the rollout plan for new store opening and wholesale expansion, ensuring seamless transitions from concept to full-scale operations
• Oversee the global visual merchandising strategy to ensure we we show up consistently in our locations, aligned to global brand campaigns, with clear product stories & strategies whilst remaining locally relevant to our community.
• Designing, creating, delivering & evaluating the success of Gymshark’s IRL training & career development programme & supporting materials for our IRL team to ensure retail and wholesale staff are knowledgeable and motivated.
• Develop and implement customer feedback systems to gather insights and drive continuous improvement
• Build, lead, and develop a high-performing retail and wholesale global support team
• Foster a positive and engaging work environment that promotes teamwork, growth, and continuous improvement.
• Monitor and manage budgets, forecasts, and financial performance to achieve revenue and profitability targets across the portfolio.
• Ensure retail and wholesale compliance is executed across the fleet.

 WHAT YOU'LL NEED:

• Extensive experience of retail and wholesale operations management experience globally, with at least 5 years in a senior leadership role.
• Proven track record of successfully opening and managing multiple retail and wholesale locations in different territories
• Experience of managing global retail and wholesale operations teams including the global visual merchandising and training teams.
• Experience of developing and delivering a global retail and wholesale operations strategy with a meaningful vision and clear deliverables that support continuous improvement and business growth.
• A drive for high standards across all areas of accountability, ensuring a consistent consumer experience regardless of location
• Strong financial acumen with experience in P&L management and budget oversight.
• Exceptional leadership and team development skills.
• Strong negotiation and influencing skills to move across a variety of senior stakeholder groups internally and externally
• Excellent strategic planning and organisational abilities.
• Strong analytical and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected]. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

 🏖️ 34 days holidays (including Bank Holidays) 

💰 Employer pension contributions up to 7%
🏋️‍♀️ Contribution to a gym membership 

🦈 50% Gymshark Discount 

🥇 Financial, Physical and Mental Wellbeing Support 

🧸 Generous Family Leave package – we support you extending your family 

🤑 Competitive Incentive scheme

🛜 Cashback & Discount Benefits programme