About the Role
Messaging Operations is the team behind how billions of SMS, MMS, and RCS messages move from our customers to their subscribers every month. We own Attentive’s relationship with the messaging ecosystem, message deliverability, phone number provisioning. The work sits at the intersection of technology, commercial strategy, and operational execution. It shapes the messaging experience & pricing for our brands.
As Director of Messaging Operations, you will lead the team and own the next chapter of its evolution: rebuilding our processes with AI, managing the P&L, and deepening our partnerships across the messaging ecosystem within the US & beyond. This next chapter embeds AI agents as part of the team to deliver best in class messaging experiences faster, better and more effectively. You will also support geographic expansion by building the infrastructure to send messages in existing and new geographies Attentive supports.
What You’ll Accomplish
• P&L Ownership: own the multi-million dollar P&L line item, including budgeting & forecasting in partnership with FP&A and Accounting. Set and continuously optimize our messaging strategy; lead contract negotiations, RFPs, and renewals.
• AI & Automation: lead the reinvention of messaging operations with AI across phone number provisioning, deliverability, compliance.
• Ecosystem Partnerships: own relationships with key messaging partners & providers, serving as Attentive’s primary interface to drive performance, alignment, and growth.
• Team Leadership: lead, coach, and grow the team of Sender Operations, Deliverability, & commercial strategy.
• Operational Excellence: own end-to-end deliverability and sender operations, on-call and incident response.
Your Expertise
• BA/BS or MBA from accredited university
• 8+ years of work experience required; 5 years at a top-tier management consulting firm with experience as an Engagement Manager leading multi-workstream engagements
• AI-Native Operator. You use AI reflexively as a thought partner, researcher, and force multiplier. You have personally re-engineered workflows with LLMs and agents and have strong intuition for where AI works, where it doesn't, and how to sequence the rollout
• Strong quantitative and analytical skills, including P&L modeling, scenario analysis, and vendor economics
• Proven ability to lead and influence across multiple levels (incl. C-suite / VP level executives, external partners) and multiple functions of an organization
• Experience managing complex cross-functional projects with many stakeholders
• People leadership experience — coaching senior ICs and managers, setting performance bars, and building team culture
• Startup or high-growth SaaS experience preferred
• Telecom, messaging, or aggregator/carrier industry experience is a plus, not a requirement
• Desire to succeed in a demanding, innovative, and entrepreneurial environment: a highly proactive self-starter
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $170,000 - $220,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
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Skills Required
- 8+ years of work experience required; 5 years at a top-tier management consulting firm
- BA/BS or MBA from accredited university
- Strong quantitative and analytical skills, including P&L modeling
- People leadership experience -- coaching senior ICs and managers
- Startup or high-growth SaaS experience preferred
Attentive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
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Equity Value & Accessibility — Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
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Parental & Family Support — Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.
Attentive Insights
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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