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About Atera:
Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.
About The Role:
Atera is hiring an experienced, skilled, and innovative Director of Marketing Operations to join our leadership team. The Director of Marketing Operations owns the systems, data, lifecycle and processes that power our Marketing engine. Reporting directly to the CMO, the Director of Marketing Operations role is responsible for designing and scaling marketing operations across growth motions, ensuring clean data, efficient handoffs, and measurable impact from first touch through expansion.
This role is designed for a senior Marketing Operations leader who has already built and scaled marketing operations engines in high-growth SaaS environments, and who combines executive-level thinking with hands-on execution, data fluency, and systems leadership.
What You’ll Do
- Define the Marketing Operations vision and roadmap, enabling intelligent decision-making through precise analysis and deep funnel visibility.
- Strategically lead the lifecycle, enrichment, and qualification processes across Enterprise (SLG) and Product-Led (PLG) motions.
- Collaborate with RevOps, Sales, and Product to streamline the funnel, ensuring a unified data model and high data integrity across all systems.
- Establish a clear operating cadence, including weekly reviews, budget tracking, and executive-level reporting on KPIs and risks.
- Lead and mentor a high-performing Marketing Operations team, balancing long-term strategic improvements with the ability to resolve urgent operational issues with speed and precision.
- Own the evaluation, implementation, and optimization of the Marketing tech stack. Provide hands-on leadership for HubSpot, Salesforce, Workato, and In-App communication tools.
- Embed AI into core workflows (scoring, routing, anomaly detection) to drive operational efficiency and predict revenue opportunities.
- Demonstrate a proven ability to handle urgent requests and critical issues with speed and precision, digging into the root cause for quick resolution, while also contributing to long-term strategic improvements.
- Build and maintain a central 'Marketing Ops Playbook.' Train and enable the marketing team on new technologies and processes to ensure high adoption and standard operating procedures.
Requirements:
- Over 4 years of leading Marketing Operations team or related experience at fast growing SaaS companies
- Over 8 years of Marketing Operations experience with both PLG and Enterprise/SLG motions
- Proven ability to lead teams and work cross-functionally in a highly collaborative environment
- Strong analytical abilities, feeling comfortable around data analysis
- Balance of strategic vision and tactical execution
- Ability to move quickly in a fast-paced environment without forgetting important details
- Excellent planning, organizational, communication, project management skills and presentation skills including senior stakeholder relationships
- Hands-on experience with In-Product communication tools
- Ability to thrive in a fast-paced, hyper-growth environment and adapt to changing priorities and market conditions
- Good technical grasp
Strong Plus
- Familiarity with our tech stack (Hubspot, Salesforce & Workato)
Skills Required
- Over 4 years of leading Marketing Operations team or related experience at fast growing SaaS companies
- Over 8 years of Marketing Operations experience with both PLG and Enterprise/SLG motions
- Proven ability to lead teams and work cross-functionally in a highly collaborative environment
- Strong analytical abilities, comfortable around data analysis
- Balance of strategic vision and tactical execution
- Ability to move quickly in a fast-paced environment without forgetting important details
- Excellent planning, organizational, communication, project management and presentation skills including senior stakeholder relationships
- Hands-on experience with In-Product communication tools
- Ability to thrive in a fast-paced, hyper-growth environment and adapt to changing priorities and market conditions
- Good technical grasp
- Hands-on leadership for HubSpot, Salesforce, Workato, and In-App communication tools
- Familiarity with our tech stack (HubSpot, Salesforce & Workato)
What We Do
Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.
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