Position Summary
The Director, Managed Review Services & Growth is a senior leadership role responsible for growing revenue, strengthening client relationships, representing Legal, Compliance & Analytics (LCA) within the country, and improving operational performance across the Managed Review Services business. The role partners with Sales, Client Partners, Marketing, Solutions, and Delivery leadership to win new business, expand existing accounts, and improve profitability across the U.S. and UK markets.
Key Responsibilities
• Lead growth initiatives for Managed Review Services across the U.S. and UK markets.
• Partner with Sales, Client Partners, Solutions, Marketing, and Delivery teams to identify and win new business.
• Drive revenue growth, account expansion, and strong senior-level client relationships.
• Lead or support client presentations, proposals, RFP/RFI responses, pricing, and contract negotiations.
• Represent LCA in country leadership, business reviews, planning forums, and cross-functional governance sessions.
• Lead Managed Review operations, ensuring quality, timely delivery, client satisfaction, and operational efficiency.
• Manage financial performance, including revenue, margin, utilization, budgets, forecasts, and profitability.
• Lead and develop Managed Review teams while driving scalable processes, automation, analytics, and continuous improvement.
Qualifications & Experience
• Bachelor's degree required; advanced degree or JD preferred.
• 10+ years of experience in Managed Review, eDiscovery, legal operations, or related services.
• Proven experience in revenue growth, client management, and operational leadership.
• Strong knowledge of Managed Review, eDiscovery, compliance, and P&L management.
• Strong leadership, communication, negotiation, and stakeholder management skills.
Success in the Role
Success will be demonstrated through sustained revenue growth, stronger client relationships, improved margin and operational efficiency, high-quality service delivery, effective in-country LCA representation, and a scalable Managed Review organization.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Bachelor's degree
- 10+ years of experience in Managed Review, eDiscovery, legal operations, or related services
- Experience in revenue growth, client management, and operational leadership
- Knowledge of Managed Review, eDiscovery, compliance, and P&L management
- Strong leadership, communication, negotiation, and stakeholder management skills
- Advanced degree or JD
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
