Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Director – Runtime Intelligence & Personalization
Overview
We are seeking a strategic and execution-oriented Director to lead our Runtime Intelligence & Personalization function. This leader will own the vision, strategy, and delivery of intelligent runtime systems that power context-aware, personalized experiences across products and platforms.
This role sits at the intersection of AI/ML, platform engineering, and product strategy, responsible for building scalable systems that leverage context, memory, and retrieval to deliver differentiated, real-time intelligence.
Key Responsibilities
Strategy & Vision
Define and execute the roadmap for runtime intelligence capabilities, including context building, memory systems, and RAG-based architectures
Translate business and customer needs into scalable, AI-powered personalization strategies
Partner with executive stakeholders to align runtime intelligence investments with enterprise priorities
Act as a thought leader in shaping next-generation personalization and AI-driven experiences
Platform & Capability Ownership
Lead development of core runtime capabilities:
Context orchestration and state management
Memory systems (short-term and long-term)
Retrieval systems (RAG, knowledge integration)
Personalization frameworks
Drive design and implementation of high-scale, low-latency systems
Ensure systems are secure, observable, and reliable in production environments
Observability & Optimization
Establish observability standards across runtime intelligence systems (latency, quality, accuracy, cost)
Define KPIs and metrics to evaluate system performance and business impact
Lead continuous optimization of runtime performance, cost, and response quality
Implement feedback loops for model and system improvement
Execution & Delivery
Oversee end-to-end delivery of runtime intelligence platforms, ensuring scalability and reliability
Drive cross-functional execution across engineering, data science, and product teams
Manage prioritization, trade-offs, and execution in a complex, fast-paced environment
Leadership & Team Development
Build, lead, and scale high-performing teams across engineering, ML, and platform functions
Develop talent strategy, including hiring, coaching, and organizational design
Foster a culture of innovation, accountability, and continuous improvement
Lead through senior managers and technical leaders to deliver outcomes at scale
Cross-Functional Collaboration
Partner with Product, Design, Data, and Infrastructure teams to deliver integrated solutions
Influence senior stakeholders and drive alignment across competing priorities
Communicate complex technical concepts clearly to executive and non-technical audiences
Qualifications
Required
10–15+ years of experience in engineering, platform, or AI/ML roles, with significant leadership experience
Proven track record building and scaling distributed systems, AI platforms, or personalization systems
Deep expertise in areas such as:
Retrieval-Augmented Generation (RAG)
Context and memory architectures
Real-time inference systems
Strong business acumen with the ability to translate strategy into execution
Demonstrated success leading large, complex, cross-functional initiatives
Preferred
Experience with LLMs, generative AI, and agent-based systems
Background in observability, experimentation frameworks, or system optimization
Experience operating in high-scale, customer-facing environments
Core Competencies
Strategic Thinking & Vision
AI/ML & Platform Leadership
Operational Excellence & Execution
Cross-Functional Influence
Talent Development & Leadership
Data-Driven Decision Making
Annual Salary
$150,000.00 - $300,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Skills Required
- 10-15+ years of experience in engineering, platform, or AI/ML roles with significant leadership experience
- Proven track record building and scaling distributed systems, AI platforms, or personalization systems
- Deep expertise in Retrieval-Augmented Generation (RAG)
- Expertise in context and memory architectures
- Experience with real-time inference systems
- Strong business acumen and ability to translate strategy into execution
- Demonstrated success leading large, complex, cross-functional initiatives
- Experience building and scaling engineering and ML teams; talent strategy and organizational design
- Experience with LLMs, generative AI, or agent-based systems
- Background in observability, experimentation frameworks, or system optimization
- Experience operating in high-scale, customer-facing environments
GEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GEICO and has not been reviewed or approved by GEICO.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, prescription, behavioral health, dental (including orthodontia), and vision options with multiple plan types. Wellness resources, HSAs/FSAs, and related programs add breadth to the core health offering.
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Retirement Support — Retirement support includes a 401(k) with an employer match, and the match level is still characterized as good even after adjustments. Access to a credit union and financial education tools further strengthens the overall retirement/financial support picture.
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Flexible Benefits — Work-life programs provide flexibility through hybrid scheduling and limited remote-work options, alongside a broad menu of ancillary benefits such as commuter pre-tax programs, employee discounts, and charitable gift matching. Education support via tuition assistance and scholarships adds additional optionality for different needs.
GEICO Insights
What We Do
We know you know GEICO, but we want you to know that with us, you’ll find a rewarding career no matter which path you take. Our over 40,000 associates have been unexpectedly delighted to find that their jobs have turned into illuminating careers. You know us for insurance. Get to know us for great careers, too.
