Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Arrowhead Program company is seeking a Director to join our growing team in Tampa, FL!
The Director is experienced and strategic leader responsible for supervising and mentoring a team of professional liability claims handlers, ensuring compliance with legal, regulatory, and policy standards while driving efficient and cost-effective claims resolution. Oversees the full lifecycle of complex claims, including investigation, litigation coordination, reserving, settlement, and client communication, while supporting internal audits, underwriting collaboration, and departmental continuity.
How You Will Contribute:
Lead, mentor, and supervise a team handling Lawyers and Miscellaneous Professional Liability claims.
Manage claims in accordance with company policies, procedures, and relevant state laws and regulations.
Conduct and coordinate thorough investigations to assess coverage, liability, and damages.
Maintain accurate claim file documentation and timely follow-up.
Serve as the primary point of contact for insureds throughout the claim process.
Establish, monitor, and adjust claim reserves in a timely and accurate manner.
Coordinate the defense of litigated claims, including selecting and managing counsel and approving legal expenses.
Negotiate and settle claims within delegated authority and attend mediations, arbitrations, and trials as needed.
Support internal and external audits and collaborate with Underwriting through claim insights and summaries.
Perform deductible collection and provide backup for absent team members as needed.
Other duties as assigned.
Licenses and Certifications:
Adjusters License (Multiple State preferred)
Skills & Experience to Be Successful:
Four-year college degree- Juris Doctorate preferred
Experience in claims leadership.
Experience in professional liability claim handling processes and procedures.
Experience with the legal principles of professional liability and damages, as well as legal procedures and the workings of legal institutions.
Must possess appropriate insurance adjusting license(s) as needed.
Pay Range
$125,000 - $140,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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What We Do
Arrowhead Programs offers one of the largest portfolios of insurance program business worldwide, spanning commercial, personal, professional liability, public entity and specialty insurance. In collaboration with top-rated insurance companies, our managing general underwriters and program administrators deliver a portfolio of niche offerings to address the specialized needs of policyholders.
