Director - Logistic Operations - E-Commerce

Posted 22 Days Ago
Be an Early Applicant
Jeffersonville, IN, USA
In-Office
Expert/Leader
Logistics • Software • Transportation
The Role
Directs national warehouse operations and client relationships, drives revenue growth and value-added solutions, implements company programs, uses Lean Six Sigma to improve efficiency, coaches site teams, enforces corrective actions, and establishes safety, quality, and financial performance metrics. Frequent travel required.
Summary Generated by Built In

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position 

Directs operational activities for national customer warehouse sites via partnerships with site general managers. Acts as a liaison between the organization and client, manages complex customer relationships, and is responsible for analyzing and identifying value-added services that match customer needs with solution selling. The position drives long range plans for customer sites to obtain optimum efficiency and economy of operations, while maximizing profits.  Significant travel required. 

 

Functions 

  • Identify new business opportunities and grow business revenues and margins with existing customers. 

  • Build a strong relationship with customer key contacts through listening and understanding our customer’s environment. 

  • Develop customer profile with business issues, opportunities, information flow, competitor environment, review process, contract, etc. 

  • Present complete proposals and value solutions for our customers. 

  • Leads implementation of company programs. 

  • Reviews tactical aspects of business profile, indexes, KPI results and other data to up-sell additional solutions. 

  • Uses Lean Six Sigma tools to make decisions and improve operational efficiency. 

  • Coach and develop personnel in Kenco operations, emphasizing training and projects. 

  • Require corrective action plans and accountability from the sites. 

  • Establishes measurements that positively impact safety, quality and financial performance. 

 

Qualifications 

  • Bachelor’s degree required; M.B.A. preferred; preference given to candidates with 10+ years’ supply chain management expertise 

  • Prefer Lean Six Sigma and/or Supply Chain certification or training 

  • Prefer previous experience within an FMCG environment with specific knowledge of AIB/SQF/FDA regulations. 

  • Understanding of supply chain strategies. 

  • Strong customer relationship skills; ability to balance and manage customers’ expectations while aligning with corporate goals. 

  • Strong problem-solving ability, planning/organization skills, and decision-making ability. 

  • Ability to communicate and articulate professionally, in both speech and writing. 

  • Interpersonal influence skills 

  • Ability to be flexible and adapt to changing priorities. 

  • Understanding of and ability to control HR costs and growth. 

  • Proactive approach to employee relations issues. 

  • Detailed knowledge and grasp of financial practices and accounting. 

  • Ability to set policy and procedures. 

  • Ability to lead others effectively utilizing a team approach. 

  • Willingness and ability to travel frequently. 

 

 

 

Competencies  

  • Collaborative Leadership - Knows how to get things done through formal channels and the informal network while instilling a sense of purpose in others; sees connection to larger purposes.   

  • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible. 

  • Customer Relationship Building - Having an intimate knowledge of the customer's changing needs and the ability to produce rapid results in all areas. 

  • Financial Acumen - Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound, responsible, and are strategically aligned.  

  • Leading Change - Ability to develop and implement an organizational strategy and to incorporate it into the organization’s long-term goals. Foster a work environment that encourages creative thinking and the ability to maintain focus, intensity and persistence, even under adversity. 

  • Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.  

  • Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization. 

Travel Requirements 

  • This position is expected to travel approximately ​25% < or less. 

  • A passport is not required, but recommended. 

Benefits offered:
 

  • Medical insurance including HSA, HRA and FSA accounts

  • Supplemental insurance including critical illness, hospital indemnity, accidental injury

  • Dental Insurance

  • Vision Insurance

  • Basic Life and Supplemental Life

  • Short Term and Long Term Disability

  • Paid Parental Leave

  • 401(k)

  • Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment)

  • Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
 
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.
https://www.eeoc.gov/poster
For California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Skills Required

  • Bachelor's degree
  • M.B.A.
  • 10+ years supply chain management expertise
  • Experience using Lean Six Sigma tools to improve operations
  • Lean Six Sigma and/or Supply Chain certification or training
  • Previous FMCG experience with knowledge of AIB/SQF/FDA regulations
  • Strong customer relationship and account management skills
  • Understanding of supply chain strategies
  • Strong problem-solving, planning, organization, and decision-making skills
  • Professional oral and written communication skills
  • Interpersonal influence and ability to lead teams
  • Ability to adapt to changing priorities
  • Understanding and ability to control HR costs and growth
  • Proactive approach to employee relations issues
  • Detailed knowledge of financial practices and accounting
  • Ability to set policy and procedures
  • Willingness and ability to travel frequently (~75%+)

Kenco Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kenco Group and has not been reviewed or approved by Kenco Group.

  • Strong & Reliable Incentives Incentive pay during the pandemic and abundant overtime are described as available ways to increase earnings. Feedback suggests these opportunities enhanced take-home pay during busier periods.
  • Inclusive Benefits Coverage Health, dental, and vision insurance, life insurance, PTO and paid holidays, a 401(k), and tuition reimbursement are included. Parental leave for fathers is also noted, indicating a broad core package.
  • Parental & Family Support Paid parental leave for fathers is offered in some cases. Feedback suggests this support complements the standard benefits for families.

Kenco Group Insights

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The Company
HQ: Chattanooga, Tennessee
3,033 Employees
Year Founded: 1950

What We Do

Kenco provides integrated logistics solutions that include distribution and fulfillment, comprehensive transportation management, material handling services, and information technology—all engineered for Operational Excellence. Building lasting customer relationships for over 70 years, our focus is on common sense solutions that drive uncommon value. Visit Kenco at KencoGroup.com

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