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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Director of Operations Learning & Development will lead the build-out of a modern, scalable learning ecosystem at SoFi. This leader ensures every Operations employee is equipped with the resources to provide fast, member-centric service. Owning the end-to-end strategy—from new hire onboarding to product launch readiness and knowledge management—the role focuses on AI-enabled, data-driven content that directly improves business outcomes like FCR, CSAT, and NPS.
What You’ll Do:
Drive the complete L&D program strategy, aligning member experience goals with data-informed learning portfolios
Mentor a team of experienced Senior Managers to foster a culture of creative collaboration and excellence
Manage the Operational Learning Library across various stages, from initial hire through active production
Utilizing diverse methodologies such as classroom sessions, huddle guides, and digital coach tools
Integrate AI tools to refine knowledge databases, streamline processes, and route administrative tasks of onboarding and L&D programs
Cultivate a robust continuous learning culture for both Operations managers and individual contributors
Find opportunities to optimize content to improve learner retention and increase accessibility through AI tools
Supervise all administrative training duties, including scheduling, record maintenance, and evaluations
Report on program impacts and necessary investments to senior leadership
Collaborate with enterprise L&D partners to maintain organizational alignment across Operations
What You’ll Need:
Bachelor's degree in a relevant field; a Master's degree is preferred
8+ years managing teams within Operations, front-line teams across multiple business groups
10 years of experience in L&D or talent development, with a focus on training design
8+ years or more experience in banking or the fintech sector
Utilized AI tools and platforms to create adaptive learning pathways, curriculums, or agent real time assessments score, and performance gaps
Proven ability to deliver training effectively in person and in remote environments
Exceptional presentation skills and the ability to communicate with executive leadership
Knowledge of instructional design principles, adult learning methodologies and AI content development
A track record of developing call center or operational curricula
Competency in translating data analytics into actionable training improvements
Skills Required
- Bachelor's degree in a relevant field
- Master's degree
- 8+ years managing teams within Operations or front-line teams across multiple business groups
- 10 years of experience in L&D or talent development with focus on training design
- 8+ years experience in banking or the fintech sector
- Experience utilizing AI tools and platforms to create adaptive learning pathways and assessments
- Proven ability to deliver training effectively in person and remotely
- Exceptional presentation skills and ability to communicate with executive leadership
- Knowledge of instructional design principles, adult learning methodologies, and AI content development
- Track record of developing call center or operational curricula
- Competency in translating data analytics into actionable training improvements
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision plans are paired with mental-health coaching/therapy, EAP access, and wellness programs, with options noted for low or fully covered premiums. Company-paid life and disability insurance further strengthen core protection.
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Parental & Family Support — Up to 12 weeks fully paid parental leave is complemented by fertility/adoption resources, subsidized back-up child/elder care, caregiver leave, and pet insurance. A 2026 program also matches a new federal $1,000 seed for eligible children’s investment accounts.
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Leave & Time Off Breadth — Exempt employees have flexible/unlimited vacation alongside early-release “SoFi Fridays,” while non-exempt employees receive generous vacation and sick time. Paid volunteer time and role-appropriate leave options extend time-away coverage.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
