Director, Key Accounts – North America

Get to Know our Team:  

Agoda is a travel booking platforms with accommodations at its core. As such our Key Account team is a key to our success, we work hard to ensure their success. The Key Accounts team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda a market leader; we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, the Agoda team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Key Accounts team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.  

The Opportunity

The Director of Key Accounts will be focused on supporting the achievement of Agoda’s commercial goals with new and established chain partners by working collaboratively across both internal and external teams. In this role, we are looking for people with a strong management and business acumen, a high level of operational savvy, and the capability to establish and develop long-term relationships with internal and external stakeholders. You may be a great match for this role if you have a driven personality, face problems with a positive mindset working creatively to find solutions, and you think critically, test, learn from mistakes, and adapt quickly. 

In this Role, You’ll Get To:  

Strategic Leadership and Business Development 

• Take ownership of commercial strategies and provide operational support for select global hotel chain partners to ensure their success and satisfaction. 
• Identify growth opportunities and collaborate with internal and external stakeholders to implement strategies that accelerate market expansion. 
• Facilitate high-level discussions with global partners, aligning goals and fostering mutually beneficial outcomes. 

Team Leadership and Collaboration 

• Lead and inspire multi-level teams, promoting a collaborative and growth-focused environment that drives results. 
• Work closely with regional teams at various levels to ensure seamless communication, alignment, and strategy execution. 
• Design and implement innovative tests to explore new approaches for enhancing performance, making data-driven decisions. 

Performance Management and Operational Excellence

• Oversee the preparation of detailed reports, leveraging data to guide informed decisions and strategic actions. 
• Provide clear, actionable feedback to internal and external leadership, driving continuous improvement in account performance. 
• Address and resolve rate and technical inquiries, ensuring a high level of service and satisfaction for stakeholders. 

What You'll Need to Succeed: 

• 10+ years in strategic and commercial leadership roles within the OTA, travel, or hospitality industry. 
• 5+ years of experience leading an account management team, preferably with a mix of commercial and technical roles. 
• Experience managing client portfolios across multiple countries, and understanding regional dynamics. 
• Demonstrated ability to leverage analytics and quantitative methods to inform and influence decision-making. Advanced Excel proficiency is essential, and SQL knowledge is a plus. 
• Ability to identify market opportunities, negotiate, and build long-term partnerships. 
• Clear, persuasive communicator with strong relationship-building skills. 
• Highly organized and comfortable with making prioritization decisions. Able to effectively keep track of moving parts across projects and adapt to new information and goals. 
• Demonstrates cultural awareness and emotional intelligence in diverse, global environments. 

What Do We Offer 

• Career opportunities regarding moves within teams and global locations as well 
• Modern working environment in the heart of the metropolitan city of Bangkok 
• Diverse and dynamic multinational team
• Competitive salary & overall package