Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
We are seeking a Director of IT Product and Service Management to lead and oversee the product and service-focused business capabilities across corporate functions, including tools that support Engineering, HR, Finance, Accounting, and other internal teams. This role will report directly to the CIO and is integral to adopting a product operating model that enhances internal service delivery and optimizes the employee experience across the organization.
As the Director, you will be responsible for the strategic management and continuous improvement of corporate capabilities, driving product ownership and optimization to ensure alignment with business goals. You will collaborate with cross-functional teams to integrate business processes, streamline operations, and deliver measurable outcomes that elevate efficiency and scalability within the organization.
Responsibilities:
- Product & Service Focus: Lead the development and execution of product and service strategies for corporate capabilities, ensuring alignment with organizational objectives and enhancing the employee experience.
- Cross-Functional Collaboration: Partner with HR, Finance, Accounting, Engineering, and IT teams to improve business processes, ensuring a seamless integration of services across departments.
- Stakeholder Engagement: Act as the key liaison between senior leadership and operational teams to align business capabilities with strategic objectives and deliver value to internal stakeholders.
- Capability Roadmap Development: Create and manage a product and service roadmap for corporate capabilities, driving continuous improvements and delivering scalable, user-friendly services.
- Performance & Metrics: Establish and track key performance indicators (KPIs) for corporate services, ensuring the delivery of efficient, scalable, and high-quality business processes.
- Team Leadership: Lead a team responsible for managing corporate services and capabilities, fostering an environment of accountability, innovation, and growth.
- Change Leadership: Champion organizational change initiatives, driving the adoption of new tools, technologies, and processes that improve corporate services and capabilities.
Requirements:
- 10+ years of experience in business transformation, product management, or corporate services, with a focus on process improvement and service delivery.
- Demonstrated experience in leading product and service-focused business capabilities in areas such as HR, Finance, Engineering, or other corporate functions.
- Proven ability to manage cross-functional teams and influence stakeholders at all levels of the organization.
- Experience in developing and executing a product operating model that drives continuous improvement.
- Strong understanding of service delivery optimization, scalability, and employee experience enhancement.
- Experience with KPIs and metrics management, with a focus on operational efficiency and service quality.
- Experience with SaaS, ERP systems (e.g., NetSuite, Workday), collaboration tools, and other corporate applications is highly preferred.
- Strong leadership skills, with the ability to build and develop high-performing teams.
Education:
- Bachelor's degree in Business, Information Technology, Engineering, or a related field preferred; MBA or advanced degree preferred.
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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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What We Do
Netskope, the SASE leader, safely and quickly connects users directly to the internet, any application, and their infrastructure from any device, on or off the network. With CASB, SWG, and ZTNA built natively in a single platform, the Netskope Security Cloud provides the most granular context, via patented technology, to enable conditional access and user awareness while enforcing zero trust principles across data protection and threat prevention everywhere. Unlike others who force tradeoffs between security and networking, Netskope’s global security private cloud provides full compute capabilities at the edge. Netskope is fast everywhere, data-centric, and cloud-smart, all while enabling good digital citizenship and providing a lower total-cost-of-ownership.
