Director, IT Operations

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

We are seeking a strategic and results-driven Director of IT Operations to lead and evolve our global IT operations function. This leader will be responsible for the reliability, governance, and continuous improvement of enterprise IT services and delivery processes. The Director will oversee global IT service management practices, ensure effective problem and change management, govern IT asset management, and act as the operational lead for cross-functional initiatives, including M&A integrations and new office expansions.

This role requires a strong understanding of enterprise infrastructure, public cloud technologies, automation tools, and SaaS ecosystems, and the ability to partner effectively with global stakeholders and technical teams.

Key Responsibilities:

Team Leadership & Management

• Build and lead a high-performing global IT operations team, including managers, specialists, and project leads.
• Define and evolve team structure, roles, and responsibilities to align with business and technology needs.
• Set clear performance objectives, track KPIs, and lead performance reviews and development plans.
• Foster a collaborative and accountable culture that promotes excellence, innovation, and continuous improvement.
• Mentor and grow team members to support succession planning and long-term capability development.

Service Management & Operations

• Lead global IT operations service delivery with a focus on service stability, risk mitigation, and user experience.
• Own and mature core ITIL processes, including incident, problem, and change management, ensuring robust root cause analysis and continuous improvement.
• Manage and govern the IT asset lifecycle, including hardware/software inventory, licensing, and optimization.
• Drive performance management through SLAs, KPIs, and analytics across IT service delivery.
• Ensure compliance with global regulatory and internal standards across all operational functions.
• Promote the use of automation tools and technologies to increase efficiency, consistency, and scalability of operations.

Program & Project Delivery

• Lead global cross-functional IT programs, ensuring timely and cost-effective execution of projects involving collaboration tools, digital workplace, and enterprise services.
• Own and lead IT delivery for global new office buildouts and expansions, including planning, network connectivity, AV, security systems, and employee technology readiness.
• Lead IT efforts in M&A activities, from due diligence through post-merger integration, ensuring smooth onboarding, infrastructure alignment, and service harmonization.
• Partner with internal project and program managers to track milestones, mitigate risks, and deliver consistent outcomes across geographies.

Strategic Planning & Governance

• Contribute to the development and execution of the IT operations roadmap in alignment with organizational and technology goals.
• Lead efforts around operational governance, including vendor management, risk controls, and cost optimization.
• Champion structured service delivery methodologies, process automation, and continuous improvement initiatives.

Collaboration & Stakeholder Management

• Partner with Security, Infrastructure, Engineering, PMO, and business units to ensure cohesive delivery of IT services.
• Serve as an escalation point for operational issues and a key stakeholder in service strategy and user experience initiatives.

#LI-Hybrid

#LI-CR1

• 10+ years of experience in IT operations or service management, including leadership roles with global accountability.
• Demonstrated expertise in implementing and managing ITIL-based processes, including problem management, change control, and service governance.
• Experience managing global IT asset programs and leading service improvement initiatives.
• Proven success in managing and developing globally distributed technical teams.
• Experience leading IT aspects of M&A transactions, from technical due diligence to post-merger integration.
• Experience managing IT delivery for global office buildouts or workplace expansion projects.
• Strong understanding of:
  • Enterprise infrastructure (e.g., networking, endpoint management, identity)
  • Public cloud platforms (e.g., AWS, Azure)
  • SaaS ecosystems (e.g., Microsoft 365, Okta, ServiceNow)
  • Automation tools and technologies for workflow orchestration and operational efficiency
• Excellent communication, leadership, and cross-functional collaboration skills.

Preferred Skills

• Experience with global digital workplace or operational transformation projects.
• Familiarity with regulatory frameworks such as ISO 27001, SOC 2, and GDPR.
• Certifications: ITIL, PMP, or other relevant credentials.
• Practical experience with tools such as ServiceNow, JAMF, Okta, and Microsoft 365.