Director, Integrated Solutions - Naperville, IL (01)

About Five-Star AudioVisual 

Founded in 1995, Five-Star AudioVisual is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States to deliver seamless event technology experiences that elevate meetings, conferences, and live events. 

For three decades, Five-Star has remained at the forefront of the audiovisual industry by blending advanced technology, thoughtful design, and hospitality-driven service. We act as a true extension of our hotel partners, aligning with each property’s culture and standards to create polished, immersive, and reliable event experiences. 

Why Join Five-Star 

At Five-Star AudioVisual, our people are the foundation of everything we do. We are committed to building long-term partnerships, delivering exceptional service, and investing in the growth and success of our team.

Our professionals bring passion, creativity, technical expertise, integrity, and accountability to every project.

In this role, you'll have the opportunity to lead the next stage of growth for Five-Star's Integrated Solutions business, helping shape the strategy, develop the team, establish scalable processes and standards, expand our capabilities, and drive new business growth.

What You Can Expect

• Competitive compensation and comprehensive benefits
• Performance-based incentive opportunities tied to new business growth
• The opportunity to lead and significantly scale Five-Star's growing Integrated Solutions business
• Leadership responsibility for integrated audiovisual projects in luxury hotel and resort environments
• The opportunity to expand Five-Star's Integrated Solutions capabilities and develop new business opportunities
• Exposure to complex AV systems, high-profile projects, and sophisticated hospitality environments
• The opportunity to establish processes, develop talent, and build scalable standards as the business continues to grow
• A highly collaborative role working across sales, operations, property leadership, clients, technical teams, manufacturers, and industry partners

Reports to

Chief Operating Officer 

Position Summary

The Director, Integrated Solutions is a strategic leadership role responsible for leading the growth and continued development of Five-Star AudioVisual's Integrated Solutions business. This is a builder role for a leader who can combine systems integration expertise with commercial strategy, client development, and operational leadership.

The Director will help shape the strategy, team, processes, partnerships, and commercial pipeline necessary to support continued growth. A key focus will be expanding integrated audiovisual systems within hospitality environments, including meeting rooms, ballrooms, conference spaces, public areas, and other hotel and resort spaces, while identifying opportunities to broaden Five-Star's Integrated Solutions capabilities and client base.

The Director will provide leadership throughout the full project lifecycle, from business development and discovery through solution design, estimating, proposal development, installation, commissioning, and ongoing client support. Solutions should be thoughtfully designed around each property's operational needs, guest experience, technical requirements, and long-term technology strategy.

This role will lead and develop a growing team of Project Coordinators and Installation Technicians while establishing the processes, standards, and infrastructure required to support increased scale and project complexity.

Working closely with executive leadership, sales, operations, clients, hotel stakeholders, manufacturers, and technical teams, the Director will ensure strong alignment between commercial strategy, system design, installation, project execution, and ongoing operations.

This position will be instrumental in shaping the future of Integrated Solutions at Five-Star, expanding our capabilities, developing the team, driving new business, and establishing the structure needed to support long-term growth.

Key Responsibilities

Strategic Growth & Business Development

• Help define and execute the growth strategy for Integrated Solutions
• Identify and develop new clients, markets, partnerships, and revenue opportunities
• Build and manage a qualified pipeline of integration opportunities
• Develop new business outside of Five-Star's existing partner portfolio
• Identify Integrated Solutions opportunities within existing hotel and resort relationships
• Develop relationships with hotel ownership and management groups, developers, contractors, consultants, manufacturers, and other strategic partners
• Lead consultative client conversations to understand operational, technical, financial, and long-term technology needs
• Develop and oversee proposals, scopes of work, pricing strategies, presentations, and client solutions
• Participate in major contract negotiations and client presentations
• Establish and monitor performance goals related to revenue growth, project pipeline, profitability, and operational execution

Systems Integration & Project Leadership

• Provide leadership across the complete integration project lifecycle, from discovery and design through installation, commissioning, and turnover
• Oversee integrated AV solutions for meeting rooms, ballrooms, conference facilities, public spaces, and other hospitality environments
• Ensure solutions appropriately balance functionality, reliability, scalability, guest experience, and budget
• Partner with internal and external technical resources on system design, engineering, equipment selection, programming, installation, and commissioning
• Establish consistent standards for estimating, documentation, project execution, testing, and client handoff
• Maintain knowledge of emerging audiovisual technologies, manufacturers, platforms, and integration practices
• Ensure projects meet Five-Star's expectations for quality, service, financial performance, and client experience

Team & Organizational Development

• Lead, coach, and develop Project Coordinators and Installation Technicians
• Evaluate staffing and resource needs as Integrated Solutions continues to grow
• Help recruit and develop technical and project-management talent
• Establish clear responsibilities, workflows, expectations, and accountability across the team
• Develop scalable processes and operating standards to support increased project volume and geographic reach
• Build a culture focused on collaboration, technical excellence, hospitality, accountability, and continuous improvement

Financial & Operational Leadership

• Establish disciplined estimating, pricing, forecasting, and project-management practices
• Monitor project financial performance and identify opportunities to improve profitability
• Maintain visibility into pipeline, backlog, active projects, resource requirements, and business performance
• Partner with executive leadership on planning, forecasting, staffing, and investment needs
• Ensure continued alignment between sales, design, project management, installation, and ongoing client support

Incentive Plan

Eligible to participate in a new business incentive plan for projects secured outside of Five-Star's existing partner portfolio.

Incentive is structured at 2% of net income per qualifying project.

Required

• 5+ years of experience in audiovisual, event technology, or hospitality solutions, including leadership experience
• Strong knowledge of AV systems, systems integration, and event production
• Proven experience in consultative sales, solution design, and strategic client relationships
• Experience working with hotel partners, sales teams, and high-end clientele
• Excellent written, verbal, presentation, and relationship management skills
• Ability to balance creative solutions with operational and technical requirements
• Proficiency with Microsoft Office and relevant AV, sales, or event management platforms
• AV certification such as CTS, CTS-D, CTS-I, or equivalent
• Valid driver’s license and ability to travel nationwide
• Must reside in Illinois with regular access to our Naperville Corporate Office or be willing to relocate

Preferred

• Bachelor’s degree in information technology, engineering, business, or related field
• Experience with D-Tools or similar AV design, quoting, and integration platforms
• ANP Certification

Full-Time Benefits 

• 401(k) with company match 
• Roth 401(k) with match 
• Medical, Dental, and Vision Insurance 
• Health Savings Account (HSA) 
• Life Insurance 
• Paid sick time, vacation time, and company holidays