The Director, Transformation - Insights is accountable for the overall strategy, design, operational health, and successful delivery of the Mayo Clinic Platform Insights program. This leader owns the program as a business capability, ensuring the Insights program delivers measurable value to partners while maintaining operational excellence, quality, profitability, and long-term scalability.
Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs its execution, and continuously evolves the program to meet changing partner needs and business objectives.
While the Growth & Management Team is accountable for partner acquisition, account growth, and commercial relationships, the Director serves as the executive owner of the Insights program itself, partnering closely with Growth to ensure successful partner outcomes and long-term program success.
The ideal candidate will have strong experience working with healthcare organizations, EMR/EHR integrations and interoperability, or other related data or technology fields.
Key Responsibilities
Program Strategy & Design
- Own the strategic vision, roadmap, and evolution of the Insights program.
- Define the capabilities, products, solutions, services, and experiences that comprise the Insights program.
- Develop and continuously refine the program value proposition with Marketing, ensuring alignment to market needs and organizational strategy.
- Establish program packaging, positioning, and pricing in partnership with Finance and Growth to ensure sustainable margins and competitive differentiation.
- Evaluate new capabilities and enhancements to expand program value while maintaining operational efficiency and scalability.
- Define program standards, governance, success measures, and operating models.
Program Delivery & Operations
- Own end-to-end delivery of the Insights program, ensuring high-quality execution and consistent partner experiences.
- Lead the operational performance of the program with accountability for quality, delivery effectiveness, time-to-value, and overall program health.
- Establish operational processes, governance, and performance metrics that drive predictable execution.
- Monitor program financial performance, delivery costs, utilization, and margin, implementing improvements to optimize value, profitability, and efficiency.
- Partner with Delivery Managers, Product, Enablement, Technology & Data, and other leaders to remove delivery obstacles and continuously improve execution.
- Ensure risks, dependencies, and operational issues are proactively identified and managed.
Executive Partner Leadership
- Serve as the executive program leader for Insights partners throughout program delivery.
- Build trusted executive relationships that reinforce confidence in the program's value and execution.
- Partner closely with the Growth & Management Team to support executive engagement, strategic planning, renewals, and expansion opportunities.
- Provide executive oversight for complex implementations, escalations, governance meetings, and strategic initiatives.
- Represent the voice of partners in driving ongoing program improvements.
Financial & Business Performance
- Own the operational and financial performance of the Insights program.
- Manage program economics, including delivery costs, resource efficiency, margins, and investment priorities.
- Establish and monitor key performance indicators for program health, partner outcomes, operational excellence, and financial sustainability.
- Drive continuous improvement initiatives that increase partner value while improving efficiency and profitability.
Leadership
- Build and foster a high-performing, collaborative program and delivery organization focused on accountability, innovation, and continuous improvement.
- Develop leaders and teams responsible for program design, delivery, and operational excellence.
- Promote cross-functional collaboration that aligns MCP partner teams around shared program outcomes.
- Champion a culture of quality, customer value, operational discipline, and continuous learning.
Success Measures
Success in this role is measured by:
- Insights program impact outcomes across healthcare organizations and patient lives.
- Insights program profitability and margin performance.
- Quality and consistency of program delivery.
- Time-to-value for partners.
- Partner satisfaction and executive confidence.
- Program adoption and utilization.
- Operational efficiency and scalability.
- Achievement of program performance and business objectives.
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Successful evolution of the Insights program to meet changing market and partner needs.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.
Qualifications- 7-10 years of experience in leading and managing complex partnerships across the healthcare ecosystem
- Proven ability to innovate, problem solve and develop new ideas to advance strategic priorities
- Ability to lead, motivate and promote the continued development of professional staff in a decentralized environment
- Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results. Have superior executive presence and ability to lead executive meetings.
- Robust and proactive customer service ethic
- Strong analytical, project management, negotiation, and change management skills
- Effective written/verbal communication skills
- Highly collaborative style
- Ability to lead change and adapt quickly to changing business landscape.
- Experience working in cross-functional teams and ability to influence and build strong relationships across multiple levels of an organization.
- Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment.
- Self-starter with outstanding organizational skills and ability to track multiple deliverables with minimal direction.
- Strong team management and leadership skills
- Must be an initiative taker, eager to break new ground and create opportunities for others
- MBA/PhD in business, science, or related field preferred.
- Experience leading innovation-related methodologies
- Agile delivery experience
- Assessing market opportunities, threats, and trends by attending industry events, reading industry publications, and gathering market intelligence and feedback
- Within markets, identify key customers, segments, and corresponding high-priority targets
- Strong outcome and target-based delivery skills
- Partnership management
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- 7-10 years of experience leading and managing complex partnerships across the healthcare ecosystem
- Ability to innovate, solve problems, and develop ideas supporting strategic priorities
- Ability to lead, motivate, and develop professional staff in a decentralized environment
- Strategic thinking and ability to translate vision into actionable roadmaps and results
- Superior executive presence and ability to lead executive meetings
- Strong customer service ethic
- Strong analytical, project management, negotiation, and change management skills
- Effective written and verbal communication skills
- Highly collaborative working style
- Ability to lead change and adapt to a changing business environment
- Experience working cross-functionally and influencing relationships across organizational levels
- Curiosity, initiative, adaptability, and ability to thrive in a complex environment
- Outstanding organizational skills and ability to manage multiple deliverables independently
- Strong team management and leadership skills
- Initiative-taking mindset and willingness to create new opportunities
- Experience leading innovation-related methodologies
- Agile delivery experience
- Experience assessing market opportunities, threats, trends, customers, segments, and target priorities
- Strong outcome- and target-based delivery skills
- Partnership management experience
- MBA or PhD in business, science, or a related field
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
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