We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Revenue Integrity is seeking a Lead Director, Informatics (Performance Reporting & Insights) to lead the development and delivery of enterprise risk adjustment analytics and business intelligence solutions. This role transforms complex clinical, operational, and risk adjustment data into actionable insights that will drive provider performance, program efficiency, and executive decision-making. This leader will be responsible for creating action through data storytelling, advanced visualizations, and helping to advance the organization’s reporting strategy through AI and automation. This
This role is customer-facing and will provide thought leadership and vision partnership to areas such as Market leads, Finance, Clinical, and Operational partners. The leader must also provide technical guidance to staff on BI tool input modeling and calculations.
Key Responsibilities
Risk Adjustment Performance Reporting
Accountable for timely and accurate sharing of risk adjustment KPIs, trends, and performance drivers at a market, plan, and provider level through dashboards and reporting tools
Quantify drivers of risk movement and surface those insights to business leaders for action
Assess performance against operational and organizational objectives, including appropriate benchmarking and goal setting
Deliver executive insights and recommendations that support market strategy, operational planning, and performance improvement initiatives.
Leverage underlying healthcare data, including claims, encounter, and clinical information, for deeper level learnings on drivers of outcomes
Provider Performance Analytics
Develop and oversee provider performance analytics that deliver actionable insights into gap closure, engagement, and overall risk adjustment outcomes.
Monitor provider performance across key metrics and identify variation, emerging trends, opportunities, and best practices across markets, specialties, and lines of business.
Partner with provider, clinical, and operational leaders to support performance improvement initiatives through data-driven insights and targeted intervention strategies.
Evaluate the effectiveness of provider-facing risk adjustment programs, value-based care, point-of-care enablement solutions, and other clinical and operational initiatives.
Analytics Innovation & Business Intelligence
Lead in the adoption of AI, advanced analytics, automation, and modern business intelligence capabilities.
Drive modernization of analytics platforms, data solutions, and self-service reporting tools.
Leverage predictive analytics and data visualization to improve insight generation and forecasting
Partner with Informatics, Data Engineering, and IT teams to build scalable, integrated analytics solutions.
Establish KPI definitions, governance standards, and a trusted enterprise analytics framework.
Establish and oversee analytics delivery priorities, ensuring effective intake management, work prioritization, resource allocation, and coordination across reporting and stakeholder needs
Team Leadership & Stakeholder Engagement
Lead, mentor, and develop a high-performing analytics and business intelligence team (approx. 4-5 direct reports and overall scope 7-8 employees)
Partner with executive leaders across Risk Adjustment, Finance, Actuarial, Clinical, Provider, and IT organizations.
Foster a culture of accountability, innovation, collaboration, and continuous learning
Champion and encourage new ideas, thinking, and ways to incorporate AI and advanced technology into everyday work.
Required Qualifications
10+ years of healthcare analytics, informatics, performance insights, actuarial, value-based, or business intelligence experience.
2+ years of leadership experience managing analytics, reporting, or business intelligence
Strong executive communication, strategic thinking, stakeholder management, and team development skills.
Advanced experience and familiarity with programming languages (such as SQL, Python, etc.) and BI platforms such as Power BI, Tableau, QuickSight
Proven ability to lead complex analytics portfolios, establish priorities, and maintain organization in developer code and processes
Preferred Qualifications
Demonstrated knowledge of Medicare, Medicaid, or ACA risk adjustment methodologies, HCC models, healthcare claims and clinical data, and CMS regulatory requirements.
Experience at a health plan or provider system
Education
Bachelor’s degree or equivalent professional work experience
Master's degree in Business, Informatics, Analytics, Finance, Statistics, Computer Science, Public Health, Healthcare analytics, Actuarial, Mathematics, Economics, or equivalent combination of advanced education, professional certification, or demonstrated subject matter expertise preferred
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 10+ years of healthcare analytics, informatics, performance insights, actuarial, value-based, or business intelligence experience
- 2+ years of leadership experience managing analytics, reporting, or business intelligence teams
- Advanced experience with programming languages and data tools (e.g., SQL, Python)
- Advanced experience with BI platforms (Power BI, Tableau, Amazon QuickSight)
- Strong executive communication, strategic thinking, stakeholder management, and team development skills
- Proven ability to lead complex analytics portfolios, establish priorities, and maintain organized developer code and processes
- Bachelor's degree or equivalent professional work experience
- Knowledge of Medicare, Medicaid, ACA risk adjustment methods, HCC models, claims and clinical data, and CMS regulatory requirements
- Experience at a health plan or provider system
- Master's degree in Business, Informatics, Analytics, Public Health, or related field (preferred)
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
