Director of Information Technology

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Director of Information Technology

Beverly Wilshire a Four Seasons Hotel

Beverly Wilshire a Four Seasons Hotel is looking for a Director of IT who shares a passion for excellence and who infuses enthusiasm into everything they do. The Director of IT reports to the Regional Director of Finance and Area Director of Hotel Technology Services. Work authorization for the location is required.

Join Our Team

In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

The Director of IT is responsible for providing a high level of operational availability and stability for both standard and hospitality specific systems, networks, and applications.  The role also entails providing a superior level of IT support services to guests and staff as well as ensuring 24-hour coverage for maintenance and critical support - either on site or remotely - depending on business needs.

Responsibilities include:

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Establish and maintain system security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of system files; software and hardware issues and service requirements.
• Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc.) is desirable.
• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc.).
• Administer Lotus Notes, connection to global VPN and other communication tools
• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
• Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.

Key Behavioral Competencies:

• Proven leadership skills in a hotel environment
• Highest level of integrity and transparency
• Strong interpersonal and relationship- building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders
• Strong written and verbal communication skills to prepare and deliver reports,
• projects, effective presentations and facilitate meetings
• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
• Promote a continuous learning environment that creates an atmosphere for professional development opportunities
• Apply an ethical approach to influence the outcome of situations
• Serve as a role model for others by demonstrating appropriate business conduct

Preferred Qualifications and Skills:

• University or College degree – major in IT
• Five years' experience in hotel IT
• Worked in a hotel environment during your professional career
• Technical background of MCSE Certifications, and strong computer and server skills based on Microsoft operating systems and applications 
• IT degree or have previous relevant experience and certifications
• Extensive project management
• Exceptional time management

What to Expect You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary: $125,000.00 - $135,000.00

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf