The Role
The Director of Implementation Services leads implementation teams, ensuring successful project delivery, enhancing customer engagement, mentoring staff, and driving operational excellence.
Summary Generated by Built In
PeopleGrove is seeking a driven and experienced Director of Implementation Services to onboard our higher education partners using our cutting-edge product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!
The Director of Implementation Services will manage a team of implementation experts for PeopleGrove products and solutions, ensuring on-time, cost-contained project delivery with high customer satisfaction. This role requires senior leadership and cross-functional collaboration to drive operational excellence and measurable outcomes.
What You’ll Do
Implement PeopleGrove’s Product Suite
· Oversee successful implementation of PeopleGrove products and solutions across customer portfolio
· Drive operational excellence and predictability in project management
· Master PeopleGrove’s product features and capabilities and contribute to implementation and configuration projects as needed
· Ensure proper resource planning and capacity management
· Enhance PeopleGrove's project delivery methodology and drive adherence and adoption with internal and external stakeholders
· Take command and control of escalated projects internally and externally
· Identify project risks early and devise response strategies
· Participate in sales process for proper scoping and resourcing
· Partner cross-functionally to set appropriate stakeholder expectations
· Coach, mentor and enable PeopleGrove consultant to advise clients on project scope, timelines, deliverables while enabling customers long-term success beyond initial engagement
· Build strong cross-functional and customer relationships
· Generate key customer references through high-quality delivery
· Support Scope of Work creation and Change Order approvals
· Navigate business challenges with ownership mindset to achieve organizational goals
Travel to customer sites as needed
Enhance Customer Retention and Engagement
- Partner with Customer Success to promote new features, gather customer feedback, and share success stories to improve customer satisfaction scores.
- Collaborate with Customer Success and Learning teams to design user adoption campaigns, renewal strategies, and integrated engagement campaigns.
- Strategies and playbooks aligned with overall GTM approach.
Leadership and Team Development
- Support team growth and development by mentoring and collaborating with cross-functional team members, fostering a culture of innovation, learning, and performance excellence.
- Provide guidance and leadership in developing junior team members, enabling them to take on greater responsibilities and achieve career growth
Who You Are
- 7 to 10 years leading consulting services delivery teams in a SaaS environment
- Proven experience with forecasting, resource allocation, and capacity planning
- Strong analytical thinking and systems perspective
- Ability to translate details into big-picture strategic view
- Experience adapting to rapidly changing products and customer needs
- Track record building high-performing teams and managing underperformers
- Experience with risk mitigation and escalation management
- Strong leadership presence in presentations and communications
Preferred
- Master’s degree in business, technology, or a related field, or equivalent combination of relevant education and professional experience.
- Experience in higher education technology.
Perks & Benefits
- Competitive salary + annual bonus
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture
As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings.
The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands. At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.
Top Skills
Ai-Powered Tools
SaaS
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The Company
What We Do
As higher education’s first Career Access Platform™, PeopleGrove is a smart career network that recommends Mentorship, Networking, Career Exploration, and the Job Connections that together effectively build the social capital learners need to succeed.
Unlike other student success tools and alumni engagement software, PeopleGrove is lifelong career support that’s smart, personal, and helpful even to those without a network, experience, or clear starting point.
Established in 2015, PeopleGrove set out to build the most helpful network ever created because we believe career fulfillment is a right every single person should have. To date, we've helped millions of learners on their career journeys:
- 1+ million connections
- 96% retention rate
- 20+ million users
- 60% of US News Top 100 Universities
- 5/5 average rating from user interactions
- 450+ customers served
PeopleGrove is proudly part of The Riverside Company portfolio of companies. With their partnership, we are a transformational organization that prides itself on building an environment where curiosity is rewarded and the unknown is embraced.
Places to go. People to be.
