Director, Implementation

About Us:

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.

We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role

As a Director, Implementation, you will play a pivotal role in driving the successful implementation delivery of Fieldguide’s enterprise SaaS solutions for our clients. You will lead a team of implementation professionals, technical delivery, and change management to ensure client satisfaction and maximize the value of our products.

What You’ll Do

• Team Leadership:

  • Recruit, hire, and develop a high-performing team of implementation professionals.

  • Provide mentorship and guidance to team members, fostering a collaborative and supportive work environment.

  • Set clear goals and expectations, monitor performance, and provide regular feedback.

• Technical Expertise:

  • Possess a deep understanding of enterprise SaaS solutions and their technical components.

  • Work hands-on with both customers and technology to design, build, and implement solutions that ensure successful adoption and measurable business impact.

  • Stay up-to-date on industry trends and best practices related to implementation methodologies and technologies.

  • Provide technical guidance and support to team members and clients as needed.

• Change Management:

  • Develop and execute effective change management strategies to address organizational and cultural challenges during implementation.

  • Collaborate with clients to identify and mitigate potential risks and obstacles.

  • Provide guidance and support to clients throughout the implementation process.

• Customer Management:

  • Build and maintain strong relationships with clients, acting as a trusted advisor and advocate.

  • Proactively address client concerns and issues, ensuring their satisfaction with our products and services.

  • Collaborate with clients to identify opportunities for product enhancements and future business growth.

• Project Management:

  • Manage complex implementation projects from start to finish, ensuring adherence to timelines, budgets, and quality standards.

  • Develop and execute comprehensive project plans, including resource allocation, risk assessment, and change management strategies.

  • Coordinate with cross-functional teams (e.g., sales, product, engineering) to ensure successful project delivery.

Who You Are

• 10+ years of experience in enterprise SaaS implementation, with at least 5 years in a leadership role.

• Proven track record of successfully managing complex projects and delivering exceptional results.

• Strong team leadership skills, with the ability to motivate and inspire others.

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and colleagues.

• Deep understanding of change management principles and best practices.

• Strong technical aptitude and ability to learn new technologies quickly.

• Experience with project management methodologies (e.g., Agile, Waterfall).

• Familiarity with industry-standard implementation tools and platforms.

• Bachelor's degree in business administration, computer science, or a related field.

Bonus Points

• 5+ years of experience in leading technology implementations at Advisory/Assurance/Audit firms that help clients deploy, integrate, and optimize new technologies to improve business operations, enhance efficiency, and drive innovation.

• Prior Big 4 experience preferred.

• Certification in project management (e.g., PMP) or change management.

• Experience with specific SaaS platforms or industry verticals.

• Proven ability to drive revenue growth and customer expansion.

More about Fieldguide:

Fieldguide is a values-based company. Our values are:

• Fearless - Inspire & break down seemingly impossible walls.

• Fast - Launch fast with excellence, iterate to perfection.

• Lovable - Deliver happiness & 11 star experiences.

• Owners - Execute & run the business with ownership.

• Win-win - Create mutual value & earn trust for life.

• Inclusive - Scale the best ideas with inclusive teams.

Some of our benefits include:

• Competitive compensation packages with meaningful ownership

• Flexible PTO

• 401k

• Wellness benefits, including a bundle of free therapy sessions

• Technology & Work from Home reimbursement

• Flexible work schedules